AEAya Ezzat
@ayaezzat
I am a Certified Salesforce Administrator and Executive Assistant improving CRM efficiency and client engagement.
EgyptWhat I'm looking for
I am a Certified Salesforce Administrator and experienced Executive Assistant who combines CRM management, customer engagement, and executive support to drive operational efficiency and pipeline growth.
At my most recent role I maintained CRM systems, streamlined scheduling across time zones, managed community engagement across Reddit, Facebook and LinkedIn, and created pitch decks and marketing visuals to support business development.
Previously I led sponsor relations and event coordination with a 95% guest satisfaction score and implemented an inventory system that reduced stock discrepancies by 20%, showing measurable impact across sales, marketing, and operations.
Experience
Work history, roles, and key accomplishments
CRM Manager & Executive Assistant
How To Become More
Mar 2022 - Feb 2024 (1 year 11 months)
Managed CRM systems and client outreach, streamlining email/calendar and lead follow-up to improve customer engagement. Created marketing visuals, supervised community engagement across social channels, and coordinated cross-time-zone client onboarding and meetings.
Project Manager / Marketing Support
Burullus International Art Exchange Program
Apr 2019 - Dec 2022 (3 years 8 months)
Coordinated events, vendors, and sponsors while delivering translations and guest services that achieved a 95% average guest satisfaction. Supported content production, social media, and client communications for digital marketing campaigns.
Education
Degrees, certifications, and relevant coursework
Damanhur University
Bachelor of English Language Studies, English Language Studies
2008 - 2012
Completed a Bachelor of English Language Studies at Damanhur University from October 2008 to June 2012.
BCBritish Council
IELTS, English Language
2024 -
Grade: Band 7
Achieved IELTS Band 7 in August 2024, administered by the British Council.
CRM Cloud Administrator
Certificate, CRM Administration
2025 -
Obtained the CRM Cloud Administrator certification on February 1, 2025.
MCMcKinsey & Company
Certificate, Leadership, Problem-Solving, and Digital Skills
2022 - 2023
Completed a McKinsey & Company program in leadership, problem-solving, and digital skills (Nov 2022–Mar 2023).
SASalesforce
Certificate, Salesforce
2024 -
Obtained the Salesforce Associate certification in October 2024.
SASalesforce
Certificate, Salesforce Administration
Certified Salesforce Administrator (date not specified).
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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