MAMuhammad Asim Aftab
@awesomeart
Operations and logistics leader specializing in e-commerce fulfillment, GRC, and HR-driven performance gains.
United Arab EmiratesWhat I'm looking for
I am an operations and logistics leader with 15+ years of cross-functional experience across e-commerce fulfillment, F&B logistics, aviation, and HR. I build scalable fulfillment operations and lead large teams to deliver service excellence under pressure.
As General Manager I established market presence in Abu Dhabi, negotiated vendor contracts to attain dramatic cost savings, and implemented delivery tracking systems that increased on-time delivery to 98% and customer satisfaction by 85%.
In HR and payroll I managed payroll for 250+ employees with full compliance, optimized recruitment to halve time-to-hire, and deployed analytics dashboards that supported data-driven decisions while reducing turnover by 68%.
I combine governance, risk & compliance expertise with hands-on operational execution to design resilient processes, improve KPIs, and drive continuous improvement across logistics and people functions.
Experience
Work history, roles, and key accomplishments
General Manager
Apex Core Delivery Service LLC
Mar 2022 - Present (3 years 8 months)
Scaled e-commerce fulfillment and courier operations across Abu Dhabi, negotiated vendor contracts to reduce costs by 89%, and implemented delivery tracking that raised on-time deliveries to 98% and customer satisfaction by 85%. Built and managed a 50+ staff operations team and optimized F&B fulfillment processes.
HR Recruitment and Payroll Specialist
Infinity International Facilities Management LLC
Apr 2021 - Apr 2023 (2 years)
Managed end-to-end payroll for 250+ employees with 100% compliance, revamped recruitment to halve time-to-hire, deployed HR analytics dashboards, and delivered initiatives that reduced turnover by 68%.
EAGuest Control - Recovery Controller
Etihad Airways
Dec 2019 - Apr 2021 (1 year 4 months)
Executed disruption contingency plans to minimize schedule impact, managed overbooking and re-accommodation decisions to mitigate denied boarding, and assessed financial trade-offs to ensure cost-effective recovery solutions.
EAGuest Control - Support Center Coordinator
Etihad Airways
Apr 2014 - Dec 2019 (5 years 8 months)
Served as shift-in-charge of 24/7 support center operations, led agents in complex call handling and re-accommodation, and managed performance metrics and reporting using Cisco and ManageEngine tools.
EARetail Sales Executive
Etihad Airways
Apr 2011 - Mar 2014 (2 years 11 months)
Delivered customer-facing retail sales and service for Etihad, meeting sales targets and supporting reservations and ticketing operations.
Reservations Ticketing Agent
Golden Gate Travel Tourism
Aug 2009 - Mar 2011 (1 year 7 months)
Managed reservations and ticketing operations, handling bookings and customer inquiries while maintaining accurate ticketing records.
Reservations Ticketing Agent
Al Raheeb Travel and Tours
Sep 2005 - Jul 2009 (3 years 10 months)
Handled reservations and ticketing tasks, processed bookings, and supported customers across travel services while using Sabre and other ticketing systems.
Education
Degrees, certifications, and relevant coursework
UPUniversity of Central Punjab
Bachelor of Commerce, Business Administration and Management
Completed a Bachelor of Commerce in Business Administration and Management focusing on commerce and business principles.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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