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Kenny User

@kennyuser3

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I lead fleet, mobility, and last-mile operations that improve service performance, utilisation, and profitability.

United Arab Emirates

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What I'm looking for

I'm looking for an operations leadership role in long-term rentals, fleet, or mobility where I can improve fleet utilisation, service performance, cost control, and cross-functional delivery.

I've led fleet, mobility, and last-mile operations across Dubai, including public transport monitoring at Dubai RTA and delivery operations for Washmen, Repeat App, and Jeebly.

At Washmen, I managed 80+ drivers and 1,200+ daily deliveries, improving on-time performance from 78% to 94% and reducing delivery cycle time by 22%. At Repeat App, I managed 3PL partnerships and reduced delivery time by 18%, cost per delivery by 15%, and unresolved customer complaints by 40%.

I bring hands-on experience in fleet setup, routing, SLA management, vendor negotiation, KPI reporting, customer retention, and cross-functional leadership. Most recently, I ran end-to-end operations for Shiners Premium Mobile Detailing Studio, improving service efficiency by 25% and repeat business by 40%.

Experience

Work history, roles, and key accomplishments

Business Head / Operations Manager

Shiners Premium Mobile Detailing Studio

Jan 2025 - Feb 2026 (1 year 1 month)

Led end-to-end operations for a premium mobile service business, including fleet setup, scheduling, procurement, vendor management, and customer experience. Drove KPIs and improved service efficiency by 25% and repeat business by 40%.

Operations Management Fleet Management Vendor Management Customer Experience KPI Management Procurement Cost Control Digital Reporting WhatsApp Business API Process Automation

Delivery Operations Supervisor – Fleet & Logistics

Washmen Laundry LLC

Feb 2022 - Dec 2024 (2 years 10 months)

Managed SLA-driven fleet and last-mile operations for 80+ drivers and 1,200+ daily deliveries. Improved on-time delivery from 78% to 94%, cut delivery cycle time by 22%, and reduced driver attrition by 25%.

Fleet Management Last Mile Logistics SLA Management Route Optimization Dispatch Coordination Performance Monitoring Cross functional Coordination Reporting

Delivery Operations Manager – Food Tech & FMCG Logistics

Repeat App (1001 App Software LLC)

Nov 2021 - Dec 2022 (1 year 1 month)

Managed last-mile fleet operations and 3PL/mobility partnerships across Careem, Jeebly, OneClick, and QuickUp. Reduced unresolved customer complaints by 40%, average delivery time by 18%, and cost-per-delivery by 15%.

Fleet Operations 3PL Management Vendor Management SLA Compliance KPI Dashboards Route Optimization Cost Reduction Escalation Management

Team Leader – E-Commerce & On-Demand Logistics

Jeebly LLC

Oct 2019 - Oct 2020 (1 year)

Supervised daily fleet and dispatch operations for 200+ drivers and coordinators. Improved first-attempt delivery success to 91% and cut failed attempts by 30%, contributing to 95% client retention.

Fleet Operations dispatch management Route Optimization SLA Management KPI Reporting Performance Monitoring

Traffic Activities Monitoring Officer

Dubai RTA Dispatch Center

May 2018 - Oct 2019 (1 year 5 months)

Monitored real-time citywide taxi and transit fleet operations via GPS dispatch systems. Managed incident escalation and coordination workflows, cutting average incident response time by 20%.

Fleet Monitoring GPS Dispatch Software Incident Management Operational Audits Compliance Reporting

Operations Manager – Project Execution, Procurement & Vendor Management

Sinai Tech

Apr 2009 - Sep 2017 (8 years 5 months)

Managed operations, procurement, vendor relations, and project execution for a technology solutions and fabrication business. Negotiated vendor contracts and supported business development, contributing to 15% annual contract value growth.

Operations Management Procurement Vendor Management Project Execution Contract Negotiation Business Development