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Awais Ganai

@awaisganai

Technology Consultant at Archetype administering enterprise IT for 500+ users and configuring custom GPTs and AI agents for business workflows.

Germany

Message

At Archetype, I provide centralized IT administration and 1st and 2nd Level support to 500+ users across Archetype, Publitek, Outcast, and Nectar. I administer Microsoft 365, Google Workspace, and Okta, and manage Windows and macOS devices with Jamf Pro and Omnissa Workspace ONE.

I also support enterprise security operations and administer OpenAI ChatGPT and Anthropic Claude, including user access, licensing, and usage reporting. I design and configure custom GPTs and AI agents for business workflows; earlier, I supported IT operations at SUKH CHAYN RESIDENCE, JAZZ, and PTCL GROUP.

Experience

Work history, roles, and key accomplishments

Current

Technology Consultant

Current

Archetype

May 2024 - Present (2 years 6 months)

Provide centralized 1st and 2nd Level IT support and system administration to 500+ users across multiple European and UK offices. Administer Microsoft 365, Google Workspace, Okta, Jamf Pro, and enterprise security tools.

Microsoft 365 Google Workspace Okta Jamf Omnissa Workspace One CrowdStrike Falcon Cloud Security Cisco Umbrella Cisco Meraki Zendesk Active Directory Windows MacOS VPN Enterprise AI Platform Administration ChatGpt Claude

IT Engineer

Sukh Chayn Residence

Aug 2023 - Mar 2024 (7 months)

Assisted with network infrastructure setup, managed IT procurement and inventory, and provided technical support for hardware, software, and email systems.

Network Infrastructure IT Procurement Inventory Management Windows Server 2019 InMotion Hosting Printer Configurations Outlook Heimdal Remote Support

IT Support Engineer

Jazz

Sep 2022 - Aug 2023 (11 months)

Administered Active Directory, managed IT support tickets, and provided remote technical support to end users. Installed and configured hardware, software, and video conferencing equipment.

Active Directory Service Manager Microsoft Teams Any Desk TeamViewer Outlook Troubleshooting Printer Configurations Video Conferencing Technical Documentation

Technical Support Engineer

PTCL Group

Feb 2021 - Aug 2022 (1 year 6 months)

Administered Active Directory, DNS, and DHCP services, provisioned VPN connections, and provided technical support through enterprise ticketing systems.