Namratha Gaddad
@namrathagaddad
I administer Linux platforms, automate operations, and resolve enterprise support incidents.
GermanyWhat I'm looking for
I've administered enterprise GitHub platforms on Linux infrastructure at Tata Consultancy Services, managing 100+ repositories, teams, and user groups with access controls and branch protection policies.
I led the migration of 150+ repositories from GitLab, SVN, and TFS to GitHub Enterprise with zero incidents and complete audit documentation. I also supported Jenkins CI/CD pipelines, investigated build and deployment issues, and automated recurring Linux administration work with Bash.
At Infosys, I administered Google Workspace for 100+ accounts and handled 40+ weekly 1st- and 2nd-level support tickets at 98% SLA compliance with no repeated breaches. I documented more than 50 recurring processes to speed resolution and enable self-service.
I'm continuing to build my cloud and infrastructure-as-code capabilities in Azure, GCP, Ansible, Terraform, CI/CD, and platform reliability. I bring hands-on ticket ownership, incident response, root-cause analysis, and clear operational documentation.
Experience
Work history, roles, and key accomplishments
Administered enterprise GitHub platform on Linux infrastructure, managing 100+ repositories and enforcing access controls. Led migration of 150+ repositories to GitHub Enterprise with zero incidents and supported Jenkins-based CI/CD pipelines.
Administered enterprise Google Workspace across 100+ accounts, handling user provisioning, permissions, and mailboxes. Managed 40+ support tickets weekly at 98% SLA compliance and documented 50+ processes to improve resolution time.
Process Specialist – Technical Support
Aug 2019 - Sep 2021 (2 years 1 month)
Delivered structured B2B technical support for service and system requests, ensuring clear ownership and follow-through. Collaborated with customers and internal teams to resolve platform and application issues end-to-end.
Education
Degrees, certifications, and relevant coursework
KLE Institute of Technology
Bachelor of Engineering, Electrical and Electronics Engineering
2015 - 2019
Bachelor of Engineering in Electrical and Electronics Engineering from KLE Institute of Technology, Hubli, India, completed in 2019.
DevOps Institute
DevOps Engineer Certification, DevOps
DevOps Engineer Certification obtained, demonstrating proficiency in DevOps practices and tools.
Google Workspace Administrator (G Suite) Complete Course, Google Workspace Administration
Google Workspace Administrator (G Suite) Complete Course completed, covering administration of Google Workspace environments.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Salary expectations
Job categories
Skills
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