At REVOLUT, I optimized cross-border SWIFT payment workflows processing $20M+, improving operational accuracy to 98% and reducing compliance breaches by 20%. I also analyzed payment issues and customer pain points, contributing to product improvements and a 15% increase in NPS.
At FEDERAL BANK, I delivered a digital Bancassurance platform by defining product requirements and integration specifications, contributing to 25% revenue growth within six months. I also developed product roadmaps using transaction insights and partnered with Risk, Operations, and Compliance on RBI-compliant banking workflows.
At DREAM FUTURE, I conducted market and customer research across APAC and EMEA financial markets to support FinTech expansion strategies. My work included developing target personas and go-to-market recommendations.
I designed and developed a personal finance MVP that analyzes transaction histories to identify recurring subscriptions, then used user feedback to refine its cancellation workflows. I also conducted interviews and designed Figma wireframes for a Hinge user engagement analysis.
