Open to opportunities

Avinash Kushwaha

@avinashkushwaha1

Driving growth via client success, business development, and strategic partnerships across SaaS, e-commerce & global markets.

India

Message

What I'm looking for

I’m looking to own the full client lifecycle for SaaS/digital services—driving renewals and upsells, supporting global customers with fast resolution, and partnering with cross-functional teams to deliver measurable results.

I’m a multi-skilled Business Development & Client Operations professional with 4+ years of experience across sales, business development, client communication, project coordination, post-delivery support, and SaaS customer success. I manage the entire client lifecycle—from lead qualification and deal closure to onboarding, retention, feedback management, and long-term relationship building.

I’ve provided 24/7 client support for global customers, handled escalations, and partnered with cross-functional teams to ensure timely delivery and high satisfaction. In fast-paced, remote-first environments, I use CRM, support, and project management tools to improve efficiency and strengthen retention outcomes.

In my most recent roles, I’ve led end-to-end client engagement for website development, SEO, paid advertising, and digital marketing services—owning discovery calls, proposals, handover to delivery teams, and post-delivery issue resolution. I also build retention through proactive communication and expectation management, and I’ve been recognized for highest client satisfaction and fastest query resolution.

Experience

Work history, roles, and key accomplishments

Business Development & Account Manager

New Vision Digital

Sep 2025 - Jan 2026 (4 months)

Managed end-to-end client engagement for website development, SEO, paid advertising, and digital marketing, from discovery and requirements mapping to proposals and handover. Served as the primary post-delivery contact, resolving issues and driving renewals and upsell opportunities.

Business Development Consultative Sales Client Onboarding & Customer Success Proposal Writing Project Coordination Escalation Management CRM Digital Marketing

Business Dev & Project Coordinator

HPR Techcentrica Pvt. Ltd.

Mar 2024 - Aug 2025 (1 year 5 months)

Led pre-sales and post-sales operations for website and digital marketing projects, managing onboarding through post-launch support. Coordinated 15–20 member cross-functional teams to deliver on timelines and improve retention via proactive communication and rapid issue handling.

Business Development Client Lifecycle Management Client Retention Project Coordination Cross Functional Collaboration

Business Dev & Client Success Exec

Proactivo Commerce

Oct 2023 - Mar 2024 (5 months)

Provided client support and growth guidance for Shopify and Amazon, ensuring smooth onboarding and platform adoption after purchase. Managed ongoing communication, feedback, and issue resolution for global clients while collaborating with technical and marketing teams to improve outcomes.

Shopify Support Onboarding Client Communication Cross Functional Collaboration

Business Dev & SaaS Support Specialist

Cedcoss Technologies Pvt. Ltd.

Feb 2022 - Oct 2023 (1 year 8 months)

Supported SaaS-based e-commerce applications for Shopify and Amazon merchants by resolving technical and functional queries via chat and email. Managed onboarding, training, upselling, retention, and feedback collection, achieving 600+ five-star Shopify App Store reviews through fast support and high client satisfaction.

SAAS Customer Support Client Onboarding Upselling Technical Troubleshooting Feedback