IT Sales consultant User

Designed and deployed an AI-driven outreach workflow, cutting manual prospecting time by an estimated 60% while increasing qualified demo bookings. Owns the post-sale customer journey and helped maintain zero churn, while reducing time-to-proposal from days to under 4 hours and improving escalation clarity to reduce resolution SLAs.

Built a global freelance client pipeline from zero and closed paid contracts across Upwork, Fiverr, and Freelancer, generating consistent monthly revenue without inbound marketing spend. Managed multi-time-zone client relationships with 100% on-time delivery and 5-star feedback, and upsold 40% of retainer clients into expanded scope within 60 days.

Reduced average proposal turnaround time by standardizing the client discovery process, enabling faster deal progression and shorter sales cycles. Maintained consistent client communication post-handoff, supporting strong onboarding satisfaction during a growth phase.

Identified and converted new business opportunities in IT services, expanding the company’s active client roster over a 7-month period. Negotiated multi-month service contracts and collaborated with delivery teams to set expectations correctly, reducing misalignment-related escalations.

Managed CRM records and account data for a high-volume enterprise portfolio, maintaining data integrity across thousands of entries. Conducted onboarding and process training for new team members and served as a structured SLA-driven point of contact for client queries and resolutions.

Completed a B.Sc. in Physics at Hemchandracharya North Gujarat University (HNGU) in 2019.