Avik Mondal

AM

Open to opportunities

Avik Mondal

@avikmondal

Data Entry and BPO-certified customer support professional delivering accurate, high-volume operational results.

What I'm looking for

I’m looking for a customer support or data-focused role where I can combine CRM/support workflows with data reporting and analytics to improve accuracy, reduce handling/reporting time, and support stakeholders with clear, actionable insights.

I’m a detail-oriented Data Entry Executive and BPO-certified Customer Support professional with experience across government data digitisation and customer support operations. I use Excel-based reporting and CRM/support platforms to deliver accurate, high-volume data management while improving day-to-day efficiency.

In my most recent role at NIFTEL Kolkata, I developed predictive models to analyse customer behaviour, improving sales strategy and reducing customer management time by 10%. I also optimised the Swiggy driver-partner support software, cutting average handling time by 5%, and I mentored new team members by developing SOPs to streamline support workflows. Previously, as a Senior Data Executive at Fulia BDO, I built an interactive MS Excel reporting system that reduced reporting time by 50% and supported end-to-end digital enrolment and smart card issuance. I’ve also contributed to ONORC scheme data collection and portal uploads, maintaining data integrity through real-time Excel tracking and verification.

Experience

Work history, roles, and key accomplishments

NI

Customer Support Executive

NIFTEL

Apr 2025 - Oct 2025 (6 months)

Developed predictive models to analyse customer behaviour, enhancing sales strategies and reducing customer management time by 10%. Optimised Swiggy driver-partner support software, cutting average handling time by 5%, and mentored new team members while creating SOPs to streamline workflows.

Customer Support predictive modeling Data Analysis Swiggy Driver Partner Support Software Operational Efficiency Sales Strategy SOP Development Mentoring

FB

Senior Data Executive

Fulia BDO

Mar 2023 - Sep 2024 (1 year 6 months)

Built an interactive management system in MS Excel that reduced reporting time by 50%. Managed digital enrolment and smart card issuance, verified beneficiary eligibility, and processed applications for monthly disbursements via Direct Benefit Transfer, supporting large-scale cashless healthcare and aid programs.

Excel reporting Digital Enrolment Smart Card Eligibility Verification Direct Benefit Transfer (DBT)Stakeholder Management Data Integrity

CP

Junior Data Executive

Chapra Gram Panchayat

Jan 2022 - Jan 2023 (1 year)

Collected and verified ground-level data for the One Nation, One Ration Card (ONORC) scheme. Uploaded ration card and Aadhaar details into the government portal to ensure data integrity, and maintained Excel records for real-time tracking and reporting.

Data Collection Data Verification Government Portal Data Upload Ration Card Aadhaar Data Entry Excel reporting Data Integrity Record Management Real Time Tracking

Education

Degrees, certifications, and relevant coursework

CC

Chakdha College

Bachelor of Arts, History & Political Science

2022 - 2025

Activities and societies: Ranked among the top 5% of the batch; coursework included community service and political survey research.

B.A. Programme in History & Political Science at Chakdha College (2022–2025). Ranked among the top 5% of the batch and completed relevant coursework including community service and political survey research.

Tech stack

Software and tools used professionally

Salesforce

Gmail

Google Workspace

SQL

Enhance

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