Open to opportunities

Pawan Modi

@pawanmodi

Message

Customer service and branch operations professional focused on onboarding, KYC support, and accurate data reporting.

India

Message

What I'm looking for

I’m seeking a Customer Service / Branch Operations role to support customer onboarding and daily banking services, using my Excel MIS reporting, KYC documentation, and service skills to improve customer satisfaction and branch efficiency.

I’m a Business & Operations Executive experienced in data reporting, sales interaction, customer query handling, and financial record management. I support branch operations with strong Excel capabilities, clear communication, and a service mindset to ensure smooth daily processes.

I’ve worked as an Operations & Data Coordinator handling customer records and service requests using Excel, and I managed documentation to keep operations running efficiently. I also build analytics through SQL, Python, and Power BI—turning operational and sales data into dashboards and actionable insights for revenue trends, customer behavior, and inventory optimization.

Experience

Work history, roles, and key accomplishments

Operations & Data Coordinator

Private Library

Nov 2023 - May 2024 (6 months)

Handled customer records and service requests using Excel, ensuring accurate daily documentation and smooth branch operations. Assisted with financial record tracking and inventory control.

Excel Data Reporting Daily MIS Reporting Documentation Management Inventory Control

Retail Sales Assistant

Family Business

Supported retail operations by handling customers, explaining products, and managing billing and cash. Improved customer satisfaction through quick, friendly service and helped with basic accounting and stock tracking.

Customer Management Retail Sales Support Product Support Stock Tracking Customer Service Communication

Education

Degrees, certifications, and relevant coursework

Khandra College

Bachelor of Commerce (Honours), Commerce

2021 - 2024

Activities and societies: Led a team of 12 volunteers during a science fest, managing operations and logistics. Volunteered in college events and worked as a data recorder using Excel for efficient data management.

Pursued a B.Com (Hons) degree at Khandra College in Durgapur from 2021 to 2024.