Aventuras Díaz Rosales
@aventurasdazrosales
Customer Success and client experience professional at Katkaw, Cacao Bar & Chocolatería, building customer relationships and business partnerships.
MexicoWhat I'm looking for
At Katkaw, Cacao Bar & Chocolatería, I manage B2B and B2C customer relationships and deliver an end-to-end client experience. I also develop sales strategies and identify upselling and partnership opportunities.
At Universidad Mundial, I deliver English and communication training online and in person, adapting presentations to different audiences and providing individualized feedback.
At Casas Pop de México, I managed projects from planning through execution and worked with foreign clients. I also identified business opportunities through prospecting and client acquisition.
At BELLATERRA HOME LLC, I developed business opportunities with domestic and international clients, investors and business stakeholders. My work included sales strategies, partnerships, negotiations and project planning.
Experience
Work history, roles, and key accomplishments
English & Communications Instructor
Universidad Mundial
Jan 2025 - Present (1 year 9 months)
Delivered English and communication training in online and in-person environments, adapting presentations to different audiences and providing individualized feedback.
Hospitality & Client Experience Manager
Katkaw, Cacao Bar & Chocolatería
Jan 2024 - Present (2 years 9 months)
Managed B2C and B2B customer relationships, developed sales strategies, and led team training in customer service and operational standards.
Business Development Manager
BELLATERRA HOME LLC
Jan 2010 - Dec 2025 (15 years 11 months)
Managed relationships with domestic and international clients, developed business opportunities through prospecting and strategic partnerships, and led client meetings and negotiations.
Project & Business Development Manager
Casas Pop de México
Jan 2020 - Dec 2023 (3 years 11 months)
Managed projects from planning through execution, coordinated clients and suppliers, and identified new business opportunities through prospecting and client acquisition.
Education
Degrees, certifications, and relevant coursework
Universidad del Valle de México
Bachelor's Degree, Communication Sciences
2001 - 2005
Bachelor's Degree in Communication Sciences from Universidad del Valle de México, completed from 2001 to 2005.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Social media
Job categories
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