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Ava Gibson

@avagibson

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Communications Specialist at Fidelity Investments who redesigned an internal resource hub for 1,000+ daily users.

United States

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At Fidelity Investments, I led the redesign of an internal SharePoint resource hub serving 1,000+ daily users, bringing employee resources and operational information together. I also created visual assets and communication standards for 14 teams.

I developed targeted training at Fidelity after identifying a recurring performance gap, reducing the error by 96%. At Ohio River Foundation, I co-led day-of operations for a multi-day festival serving 12,000+ attendees and 50 vendors.

Experience

Work history, roles, and key accomplishments

Current

Communications Specialist

Current

Fidelity Investments

May 2026 - Present (5 months)

Led the redesign of an internal SharePoint resource hub serving 1,000+ daily users and modernized team visual assets and communication materials for 14 teams. Designed and facilitated communication workshops and educational sessions, including an AI prompting course.

SharePoint Premiere Pro Communication Skills Workshop Facilitation AI Prompting Visual Design Branding

Current

Marketing and Design Director

Current

Salvation Army

Aug 2025 - Present (1 year 2 months)

Serving as Marketing and Design Director for the Echelon Board of the Salvation Army Cincinnati Chapter, leading marketing and design initiatives.

Marketing Design Leadership

Operations Service Group Associate

Fidelity Investments

Jun 2025 - May 2026 (11 months)

Analyzed quality and productivity metrics across operational teams, developed targeted training that reduced a recurring error by 96%, and built Power BI dashboards for continuous tracking. Sourced custom operations equipment and managed relocation logistics during an office move.

Data Analysis Power BI Training and Development Operations Management Logistics

Communications and Project Manager

Ohio River Foundation

Aug 2024 - Jun 2025 (10 months)

Co-led day-of operations for a multi-day festival serving 12,000+ attendees and 50 vendors, coordinating stakeholders and resolving issues in real time. Created social media content and donor email communications for the foundation.

Event Management Stakeholder Coordination Social Media Email Marketing Communication Skills

Education

Degrees, certifications, and relevant coursework

University of Cincinnati

Baccalaureate, Business Economics

Baccalaureate in Business Economics with a minor in Insurance Risk and Management from the University of Cincinnati, Carl H. Lindner College of Business.