Open to opportunities

Maria Singh

@mariasingh

Results-driven Application Support Analyst improving enterprise application reliability, performance, and user experience.

United States

Message

What I'm looking for

I’m looking for a role where I can own application support and production reliability, partner with cross-functional teams to resolve incidents, and drive continuous improvement through reporting, knowledge bases, and process optimization.

I’m an Application Support Analyst focused on supporting enterprise applications and resolving production issues end-to-end. I troubleshoot complex user inquiries, correct data discrepancies, and partner cross-functionally to improve incident resolution, maintain data integrity, and streamline business processes.

Across property management, legal, and consulting environments, I’ve led operational improvements through proactive support, onboarding, and renewals while building and maintaining internal knowledge base documentation. I also develop KPI dashboards, manage UAT and technical requests, and use work low automation and process improvement to drive measurable efficiency gains.

Experience

Work history, roles, and key accomplishments

Current

Application Support Analyst

Current

Woodward Management Partners

Sep 2024 - Present (1 year 10 months)

Supported property management applications and ERP platforms for 150+ users while resolving application, billing, lease, and resident account issues. Managed resident onboarding and lease administration processes, partnering cross-functionally to improve operational efficiency.

Application Support Specialist

The Law Offices of Charlotte Christian & Associates

Jun 2023 - May 2024 (11 months)

Supported legal case management applications by onboarding more than 70 client accounts weekly while maintaining 99% documentation accuracy. Resolved application issues, corrected data discrepancies, and collaborated with attorneys and operations teams to improve workflow management and client satisfaction.

Business Applications Analyst

RMS Mobile Consulting

Aug 2013 - May 2023 (9 years 9 months)

Supported CRM platforms and business applications for 150+ client accounts and improved customer retention by 30% through proactive support and renewal strategies. Developed KPI dashboards and workflow automation improvements that increased operational efficiency by 35%.

Client Systems Support Specialist

RMS Mobile Consulting

Aug 2008 - Jul 2013 (4 years 11 months)

Provided front-line application support for account access, data, and technical issues while maintaining customer records and operational reports with data integrity. Documented support activities and partnered with cross-functional teams to improve processes.