Open to opportunities

Zach User

@zachuser3

Message

Senior software engineer with over 11 years of experience.

United States

Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a Senior Software Engineer with over 11 years of experience in application support and vendor communication. My expertise lies in Microsoft 365 support, document management systems, and software troubleshooting. I have a proven ability to assess application performance, recommend improvements, and ensure compliance with licensing regulations. My strong communication skills enable me to collaborate effectively and enhance user experience across various sectors, including legal and medical industries.

In my current role as a Senior Application Engineer at SkillStorm, I serve as a Subject Matter Expert for licensed applications, enhancing user functionality and system stability. I coordinate with software vendors to resolve complex technical issues, reducing downtime and improving user satisfaction. I also lead cross-functional teams in application deployment projects and mentor junior engineers, fostering a collaborative environment. My commitment to continuous improvement drives me to implement proactive strategies for software troubleshooting and conduct regular system assessments to optimize functionality.

Experience

Work history, roles, and key accomplishments

Current

Senior Application Engineer

Current

SkillStorm

Jul 2021 - Present (4 years)

Served as a Subject Matter Expert for a range of licensed applications including legal and medical software solutions, enhancing user functionality and system stability. Coordinated seamlessly with software vendors to address and resolve complex technical issues, reducing system downtime and enhancing user satisfaction.

Application Support Licensing Exchange Online Microsoft Intune Azure Active Directory

Mid-Level Systems Engineer

ParallelStaff

Jun 2016 - Present (9 years 1 month)

Managed user access and application permissions via Active Directory, ensuring secure access and systematic identification of potential security flaws across applications. Developed training modules for users on how to leverage various document management systems, improving overall understanding and operational efficiency for staff members.

Active Directory Document Management Microsoft Intune Software Deployment Problem Solving IT Compliance Legal Applications Medical Software

Junior Application Support Specialist

InvenTrust Properties Corp

Jun 2013 - Present (12 years 1 month)

Assisted in training users on Microsoft 365 functionalities, helping increase overall organizational efficiency and improving user proficiency with documented tutorials. Supported the installation and configuration of legal billing software, ensuring deployments met organizational standards and user requirements.

Legal Software System Checks Application Updates Technical Support Troubleshooting User Training IT Support Collaboration Documentation

Education

Degrees, certifications, and relevant coursework

Texas Southern University

Bachelor of Science, Computer Science

2009 - 2013

Studied computer science fundamentals, including programming languages, data structures, and algorithms. Gained expertise in application support, software troubleshooting, and cloud technologies.