Open to opportunities

Austin Campbell

@austincampbell

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Customer Service Specialist with expertise in technical troubleshooting.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in technical support.

As a dedicated Customer Service Specialist, I have honed my skills in technical troubleshooting and customer experience over several years. My journey began at Montclair State University, where I earned a Bachelor of Fine Arts, equipping me with a creative mindset that I apply to problem-solving in customer support. I am passionate about enhancing customer satisfaction and operational efficiency through clear communication and effective resolutions.

In my recent role as a Process Executive at Cognizant, I managed high-volume inquiries related to retiree benefits and insurance policies, achieving a remarkable 95% customer satisfaction rating. My experience at Willis Towers Watson further solidified my ability to resolve complex customer issues efficiently, maintaining an average call resolution time of under 5 minutes. I thrive in fast-paced environments and am committed to delivering high-quality support to every customer.

Experience

Work history, roles, and key accomplishments

Process Executive (Customer Service/Support)

Cognizant

Sep 2023 - Present (1 year 9 months)

Managed high-volume telephone inquiries related to retiree benefits and insurance policies, providing technical support on claim status, eligibility, and policy details. Assisted in resolving complex account issues, consistently achieving a 95% customer satisfaction rating.

Customer Service Technical Support Insurance Benefits Administration Troubleshooting Customer Satisfaction Communication CRM Platforms

Customer Service Representative

Willis Towers Watson

Aug 2022 - Present (2 years 10 months)

Handled benefit-related inquiries for insurance members from various employers, efficiently resolving customer issues with an average call resolution time under 5 minutes. Collaborated with internal teams to process policy updates and eligibility verifications.

Customer Service Benefits Administration Insurance Call Resolution Policy Management Team Collaboration Communication

Package Handler

FedEx

Jul 2020 - Present (4 years 11 months)

Scanned, sorted, and loaded high-volume packages for shipment, ensuring 99% accuracy in deliveries. Maintained warehouse organization and adhered to strict safety protocols.

Logistics Package Handling Inventory Management High Accuracy Teamwork Package handling

Help Desk Support

Montclair State University

Sep 2016 - Present (8 years 9 months)

Monitored dormitory entrances to ensure security and authorized student access. Provided frontline customer service and support to campus residents.

Customer Service Security Monitoring Access Control Frontline Support Communication Front Line Support

Education

Degrees, certifications, and relevant coursework

Montclair State University

Bachelor of Fine Arts, Fine Arts

Coursework included Graphic Design, 2D Animation, and Editorial Illustration, providing a strong foundation in visual arts. Developed skills in professional business practices for illustrators and mastered the fundamentals of Adobe Creative Suite, alongside an introduction to computer concepts.