Open to opportunities

Aurora Navarro

@auroranavarro

I support customers and office operations through call-center service, records management, scheduling, and banking transactions.

United States

Message

What I'm looking for

I'm looking for a fast-moving customer service or administrative role where I can use bilingual communication, records management, scheduling, and office support skills while continuing to learn new systems.

I've supported customers and office operations at Fiserv, handling call-center inquiries, account services, deposits, loan payments, cash checks, and savings withdrawals.

I manage paper and electronic records, including PDFs, images, audio, video, bank records, databases, and spreadsheets. I also use office automation tools to create and update complex documents, graphics, tables, and reports.

Previously at Protel, I received visitors and calls, prepared correspondence and reports, maintained office records, processed mail, and coordinated calendars, meetings, and conferences.

I'm bilingual in English and Spanish and bring strong organization, multitasking, problem-solving, call handling, and customer service skills to fast-moving team environments.

Experience

Work history, roles, and key accomplishments

Member Service Representative Associate

Fiserv

Oct 2021 - Mar 2026 (4 years 5 months)

Assisted customers in a call center environment using a call distribution system and managed electronic documents. Provided account services including deposits, loan payments, and cashier's checks.

Document Management Customer Service Data Entry Spreadsheets Databases Account Services

Informational Receptionist

Protel

Jul 2017 - Oct 2021 (4 years 3 months)

Received visitors and telephone calls, determined the nature of inquiries, and prepared correspondence and reports. Maintained office records and managed schedules and meeting arrangements.

Call Handling Receptionist Duties Correspondence Scheduling Word Processing Spreadsheets Customer Service Time and Attendance