At Geek Squad, Best Buy, I served as the location's designated Mac Specialist, delivering computer training and hands-on technical support for consumers.
I've diagnosed hardware and software issues, performed repairs, data recovery, backups, system tune-ups, and Mac/PC network setup. I also configured wireless networks, mobile broadband, dual-boot systems with Boot Camp, and smartphones including iPhones, iPads, and BlackBerrys.
My client-focused support earned me the Customer Service Excellence Award, and I mentored junior technicians to strengthen team knowledge and service quality.
As a Communication Installer at Choice One Solution, I installed micro duct systems, power racks, frames, and related telecommunications equipment for commercial and residential clients.
