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Bruno Coppola

@brunocoppola

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Customer Success and Operations specialist driving efficiency and strong stakeholder relationships.

Argentina

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What I'm looking for

I seek a role where I can improve customer experience and operational efficiency, leveraging stakeholder relations, automation, and cross-functional communication to deliver measurable outcomes.

I am a Customer Success & Operations professional with over six years improving customer experience, operational workflows, and communications across B2C and public-sector environments. I have led Shopify-based e-commerce operations, managed multi-channel support, and optimized inventory and fulfillment to achieve 95%+ on-time delivery.

Previously, I served in public & institutional affairs at the Nuclear Regulatory Authority (ARN), where I developed communications strategies, advised on inter-institutional relationships, drafted press materials, and coordinated events and stakeholder engagement across national organizations.

I combine technical tools (Zendesk, Shopify, Power BI, Netsuite, G-Suite) with strong stakeholder management and conflict-resolution skills to streamline processes, automate communications, and build durable partner relationships that deliver measurable outcomes.

Experience

Work history, roles, and key accomplishments

Operations Administrator

Brooklyn Bicycle Co.

Jan 2022 - Sep 2025 (3 years 8 months)

Managed multi-channel customer support and Shopify e-commerce operations, handling 100+ orders/month and optimizing inventory/fulfillment to achieve 95%+ on-time delivery. Strengthened relationships with 50+ retail partners and automated processes to reduce workload by 20%.

Shopify Zendesk order fulfillment Inventory Management Customer Support E Commerce Operations Stakeholder Management

PR & Institutional Affairs Analyst

Nuclear Regulatory Authority (ARN)

Aug 2017 - Jan 2022 (4 years 5 months)

Advised authorities on relationships with national and international organizations and managed communications with communities and stakeholders. Drafted press releases and speeches, and organized 5+ events per year up to 50 participants.

Public Relations Stakeholder Engagement Communications Strategy Event Planning Government Relations

HR Management Assistant

Nuclear Regulatory Authority (ARN)

Jul 2015 - Aug 2017 (2 years 1 month)

Coordinated relations with national ministries and managed administrative HR tasks, evaluated and optimized internal policies, and acted as liaison for compensation and benefits conflict resolution. Improved productivity through policy enhancements.

HR & Administration Stakeholder Management Conflict Resolution Compensation Benefits Administrative Management Documentation

Education

Degrees, certifications, and relevant coursework

Coderhouse

Diploma in Customer Experience, Customer Experience

2025 - 2025

Completed a Diploma in Customer Experience focused on customer service practices and experience design.

Universidad Siglo 21

Bachelor’s Degree, Public & Institutional Relations

2015 - 2020

Activities and societies: Managed events, drafted press releases and speeches, advised on inter-institutional agreements

Bachelor’s Degree in Public & Institutional Relations completed at Universidad Siglo 21, including communications strategy, stakeholder engagement, and event management.