Augustine Ezeh

I am a detail-oriented Virtual Assistant and Customer Support professional with broad experience using technology tools and implementing workflow strategies to deliver results. I have five years of hands-on experience in lead generation, telemarketing, CRM management and customer support.

At Chellins Group Limited and Cincinnati Group of Companies I generated and nurtured prospects, managed emails, set up tasks, cold-called leads and closed deals while maintaining CRM records in HubSpot. I consistently supported booking, scheduling and ticketing tasks to ensure smooth customer experiences.

I also teach and mentor users on technology tools — including HubSpot, Apollo, Intercom, Zillow, Calendly, Picktime, Loom, Trello, Monday.com, Airbnb, Booking.com, Slack, Zapier, Asana and automation tools — helping teams adopt tools and streamline processes.

I communicate fluently in English and prioritize prompt, high-quality service, reliable follow-through and practical workflow improvements that help teams scale operations and improve customer satisfaction.