Open to opportunities

Augustina Udah

@augustinaudah

Message

Detail-oriented administrative professional and experienced virtual support specialist.

Nigeria

Message

What I'm looking for

I am seeking a remote or on-site role in administrative support or customer service where I can apply my virtual assistant and records-management skills, contribute to efficient operations, and grow into broader operations or supervisory responsibilities.

I am a detail-oriented administrative officer and virtual support professional with over seven years of experience across healthcare, logistics, call-center, and service-based environments. I excel at managing executive schedules, coordinating communication, maintaining records, and improving workflow using Google Workspace, Microsoft Office, and CRM tools.

My background spans customer service, office administration, logistics coordination, and front-desk operations where I consistently prioritized customer satisfaction, streamlined processes, and supported cross-departmental collaboration. I deliver reliable remote support, timely reporting, and proactive problem solving to help teams operate efficiently.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Tridah Glam Squad

Jan 2021 - Present (5 years)

Manage client communication via email and virtual channels, organize client records, schedule appointments, and resolve complaints to improve client retention and operational efficiency.

Customer Service Virtual Assistance Google Workspace CRM Scheduling Records Management Client Relations

Office Administrator

Encee Medical Center

Feb 2021 - Sep 2021 (7 months)

Served as first point of contact, maintained accurate patient records and coordinated front desk operations while supervising support staff to ensure compliance and smooth inter-departmental workflow.

Office Administration Scheduling Staff Supervision Microsoft Office Customer Service Documentation

Logistics Customer Officer

Rushyhub Logistics Company

Apr 2020 - Nov 2020 (7 months)

Managed customer pickup and delivery requests, maintained daily dispatch records, coordinated riders, and liaised with key clients to ensure timely deliveries and accurate documentation.

Logistics Coordination Customer Service Scheduling Record keeping Dispatch Coordination Communication CRM Data Entry

Customer Service Officer

Enlighten Africa

Apr 2019 - Jan 2020 (9 months)

Coordinated SERVICOM charter implementation, managed incoming calls and emails, conducted customer satisfaction surveys, and prepared performance reports to drive service improvements.

Customer Service SERVICOM Implementation Survey Reporting

Customer Service Representative

Outcess (Mutichoice)

Dec 2017 - Mar 2019 (1 year 3 months)

Handled inbound calls to educate customers on GOTV/DSTV products, resolved inquiries and complaints, and escalated complex cases to maintain positive customer experience.

Inbound Product Education Escalation Management Customer Relations CRM Troubleshooting