Open to opportunities

Augustina Ome

@augustinaome

Customer Service Representative at Samsung Electronics, answering product enquiries and following up on customer requests.

Nigeria

Message

What I'm looking for

My goal is responsive support that helps organisations keep their customers happy.

At Samsung Electronics, I answered customer enquiries about products and services, shared product information, and followed up on open enquiries. I also handled customer information and routine records so requests could be tracked.

At Starlight Plastic Company, I responded to questions about products and availability, relayed customer feedback and complaints to the right people, and kept in touch with customers about their requests.

Earlier, at Tecelict, I greeted customers, listened to understand what they needed, and explained products and services. I hold a Higher National Diploma in Polymer Technology from Auchi Polytechnic and am comfortable using Microsoft Excel.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Samsung Electronics

May 2023 - Feb 2025 (1 year 9 months)

Answered customer enquiries about products and services, provided clear product information, and resolved or escalated issues professionally. Maintained customer records and built strong relationships through attentive service.

Customer enquiries handling Complaint Handling Customer Relationship Management Product Information Follow up Excel Communication Skills

Customer Service Representative

Starlight Plastic Company

Oct 2017 - May 2021 (3 years 7 months)

Responded to customer questions about products and availability, explained details clearly, and directed feedback and complaints to appropriate staff. Maintained customer records and collaborated with colleagues to ensure satisfaction.

Client Communication Complaint Handling Product Knowledge Follow up Record keeping Teamwork

Customer Service Representative

Tecelict

Dec 2010 - Sep 2017 (6 years 9 months)

Greeted customers, identified needs through active listening, and provided clear guidance on products and services. Handled concerns courteously, followed up on requests, and maintained organized customer information.

Customer Service Active Listening Communication Skills Problem Solving Record keeping Follow up