Augusta Lynch-Glenister

Joined the Senior Leadership Team to lead communications for the UK Nestlé facilities management contract across 12 offices and factories and more than 400 employees. Drive engagement through Voice Survey focus groups, town halls, away days and induction programmes, and established a distinctive communications identity for the account.

Delivered member communication campaigns across all audiences and developed strategies aligned with corporate objectives. Conducted GAP analysis on communications to improve the customer journey.

Led a team of content producers and copywriters to deliver all company literature and managed thousands of assets. Launched content for a new customer app and managed content changes for a business rename project.

Owned £350k new client business targets, marketing, and business development strategy. Increased brand awareness through a national marketing and content strategy and implemented a COVID-19 content and sales strategy.

Managed performance of delivery managers and their teams against KPIs, and project-managed implementation of all business systems. Account-managed circa 20 major housebuilders across 150+ national sites and controlled budgets, P&L, and cash flow forecasts.

Managed the group complaints department for a major social landlord, communicating with third parties and owning group KPIs for complaints. Decreased complaint load from over 1000 to below 200 in 6 months.