Open to opportunities

Audrey Ferguson

@audreyferguson

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Dedicated sales consultant with expertise in customer service and wine.

United States

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What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am an experienced Off Premise Sales Consultant with a strong background in the wine industry, currently working with Johnson Brothers- Mutual Distributing in Charlotte, NC. My role involves leveraging my extensive knowledge of wine to create engaging displays for grocery stores and managing orders for 80 accounts. I pride myself on my organizational skills and time management, ensuring that my customers are always informed about deals and discounts.

Previously, I worked as a Wine Associate at Total Wine and More, where I honed my sales skills through professional training and wine tastings. My commitment to exceptional customer service has allowed me to build lasting relationships with clients, ensuring their needs are met promptly. I have also held various roles in customer service and management, which have equipped me with a diverse skill set that I bring to every position I hold.

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Experience

Work history, roles, and key accomplishments

Current

Off Premise Sales Consultant

Current

Johnson Brothers- Mutual Distributing

Oct 2018 - Present (7 years 1 month)

Leveraged extensive wine knowledge to drive sales and secure display placements in grocery stores. Managed ordering for 80 accounts, ensuring timely inventory and customer satisfaction.

Account Management Time Management Customer Relationship Management

Wine Associate

Total Wine and More

Nov 2017 - Present (8 years)

Developed a refined palate through numerous wine classes and tastings, enhancing sales capabilities. Provided exceptional customer service, maintaining strong customer relationships and trust.

Sales Training Customer Service Inventory Management

Assistant Manager

4 Paws Holistic

Dec 2016 - Present (8 years 11 months)

Cultivated beneficial customer relationships and ensured store cleanliness daily. Efficiently managed shipments and provided exceptional customer service via phone and email.

Customer Relationship Management Customer Service Email Communication

Barn Assistant

Patti's Farm

Aug 2016 - Present (9 years 3 months)

Trained and exercised horses daily, attending to their physical and nutritional needs. Maintained the upkeep of the farm and provided riding lessons.

Horse Training Riding Instruction

Assistant Barn Manager

Renaissance Farm

Feb 2016 - Present (9 years 9 months)

Assisted in the daily operations of the facility, ensuring the maintenance and care of horses. Collaborated effectively with other staff members to achieve operational goals.

Horse Care Team Collaboration Facility Care

Model Home Attendant

D R Horton

Nov 2015 - Present (10 years)

Coordinated viewings of model homes for clients, retaining detailed information about each property. Communicated daily with clients and created effective marketing products.

Client Communication Marketing Sales Support

Customer Service Representative

Republic Finance

Apr 2015 - Present (10 years 7 months)

Engaged in daily phone calls with customers and maintained accurate customer files. Responsible for various mailings and greeted customers daily with a positive attitude.

Customer Service Phone Communication Customer Engagement

Administrative Assistant

Tiger Sports Shop

Sep 2013 - Present (12 years 2 months)

Efficiently managed cash registers and processed mail orders with precision. Utilized QuickBooks software diligently and provided excellent customer service.

Quickbooks Customer Service Merchandise Organization

Customer Service

ACE Hardware

Jun 2013 - Present (12 years 5 months)

Efficiently managed cash registers and greeted customers warmly. Assisted customers with machinery rentals and communicated effectively via phone calls.

Cash Register Customer Greeting Phone Communication Customer greeting

Farm Attendant

Renaissance Farm

Apr 2012 - Present (13 years 7 months)

Trained and exercised horses daily, ensuring their physical and nutritional needs were met. Maintained the upkeep of the farm and provided riding lessons.

Horse Training Riding Instruction