Atif Gafoor
@atifgafoor
Operations and business development leader with 10+ years of experience in operations, logistics, sales, Techincal/Customer Success
IndiaWhat I'm looking for
At Atlantic Transit Solutions, I direct end-to-end logistics for a 25+ truck fleet across US port and rail networks, managing 100–120 monthly shipments and $100K–$150K in monthly revenue. I use KPI analysis, SOPs, and business development plans to improve delivery times by 20% and increase annual revenue by 20%.
I’ve led five-member operations teams at Atlantic Transit Solutions and Alpha Zebra Business Solutions, overseeing dispatch, scheduling, route optimization, fleet utilization, client relationships, and issue resolution. My work has improved client retention by 10% while supporting consistent, responsive service.
Earlier, at Ernst & Young, I supported global events through registration websites, attendee communications, reporting, virtual event platforms, and automation initiatives. I also bring international customer and technical support experience from Sutherland Global Services, Concentrix, and PoleToWin International.
I’m focused on practical process improvement, strong client partnerships, and using data, technology, and collaborative teams to move operations forward.
Experience
Work history, roles, and key accomplishments
Operations and Business Development Lead
Atlantic Transit Solutions LLC
Feb 2024 - Present (2 years 6 months)
Directed end-to-end logistics operations for a 25+ truck fleet, managing 100-120 monthly shipments and generating $100K - $150k in monthly revenue across US port and rail networks. Led and developed a 5-member operations team, improving workflow efficiency and ensuring consistent service delivery.
Operations Manager
Alpha Zebra Business Solutions LLC
Jan 2023 - Jan 2024 (1 year)
Led a 5-member operations team, overseeing dispatch, scheduling, and issue resolution to ensure uninterrupted workflow. Utilized DAT Loadboard, Truckstop, Ascend TMS etc to source loads, optimize routes, and maximize fleet utilization.
Senior Freight Planner and Dispatcher
Alpha Zebra Business Solutions LLC
Jan 2022 - Jan 2023 (1 year)
Booked freight loads on a daily basis using load boards and TMS platforms, coordinating directly with drivers to dispatch load details and track real-time status updates to ensure timely pickups and deliveries. Provided shipping details to customers, handled inquiries, and resolved complaints.
Created registration websites for high profile international events through a WordPress like platform named Cvent for EY Global. Sent invitations to all invitees and maintained multiple reports for responses and attendance tracking.
Supported McAfee Antivirus customers globally to resolve all kinds of technical issues related to the software. Offered remote assistance support for cloud-based and web-based clients via phone and chat.
Handled Apple customers worldwide for iTunes support and technical issues related to their iCloud and iTunes account across all their Apple devices. Solved problems with iTunes purchases and technical issues related to iPhones.
Customer Service Representative
PoleToWin International
Feb 2015 - Sep 2015 (7 months)
Provided technical support for Rockstar Games, one of the highly reputed producers of the current gaming generation. Provided email and chat support for gamers facing issues in-game or online gaming.
Education
Degrees, certifications, and relevant coursework
Vimal Jyothi Engineering College
Bachelor of Engineering, Computer Science
Bachelor of Engineering in Computer Science from Vimal Jyothi Engineering College, completed in May 2014.
Chinmaya Vidyalaya High School
High School Diploma, General Studies
High school education from Chinmaya Vidyalaya High School, completed in June 2010.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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