Athira Kaladharan
@athirakaladharan
Customer-focused quality analyst and admin with strong technical and service-oriented experience.
KuwaitWhat I'm looking for
I am a customer-focused professional with experience in quality analysis, customer service, and administrative reception roles across call center and medical office environments. I have a technical background with an MCA and hands-on experience building ASP.NET/C# projects with MS SQL back ends.
At Sutherland I monitored calls and emails, produced trend data and quality reports, coordinated calibrations, and provided actionable insights to improve team performance. In office roles I managed reception operations, vendor services, travel arrangements, and supported HR processes.
I deliver clear communication, problem-solving, and time-management skills, and I bring a goal-oriented, patient, and positive approach to improving customer experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
Admin / Receptionist
Metro Medical Care
Jun 2023 - Jul 2023 (1 month)
Managed front-desk operations including visitor reception, call handling, mail and meeting room coordination, office inventory and vendor oversight, and assisted HR with recruitment and onboarding during a one-month assignment.
Performed call and email monitoring, produced trend and quality reports, facilitated calibration sessions, and provided actionable feedback to improve team and individual performance.
Handled customer inquiries and complaints via phone, email and chat, processed orders and returns, maintained customer records, and contributed to training and continuous improvement efforts.
Education
Degrees, certifications, and relevant coursework
Nehru Institute of Information Technology and Management
Master of Computer Application, Computer Application
2019 -
Grade: 75
Completed Master of Computer Applications with a reported score of 75.
AJK College of Arts and Science
Bachelor of Computer Application, Computer Application
2017 -
Grade: 80
Completed Bachelor of Computer Applications with a reported score of 80.
KKMHSS Vandithalam
Higher Secondary Certificate, Biology
2014 -
Grade: 82
Completed Higher Secondary education in Biology stream with a reported score of 82.
GVGHSS Chittur
SSLC, Secondary Education
2012 -
Grade: 80
Completed SSLC (secondary school leaving certificate) with a reported score of 80.
Availability
Location
KuwaitAuthorized to work in
Job categories
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