Open to opportunities

Shurooq Ab

@shurooqab

Message

Customer-focused receptionist and administrative professional with strong service and organizational skills.

Kuwait

Message

What I'm looking for

I seek a customer-facing administrative role where I can improve front-desk operations, streamline scheduling and records, and contribute to a collaborative team culture.

I am a customer-focused receptionist and administrative professional with experience in high-traffic healthcare and retail environments, committed to delivering efficient front-desk operations and excellent client service. I have implemented process improvements—such as introducing an electronic health record system that reduced record discrepancies by 25%—and consistently met sales and service targets while managing appointment scheduling, billing, and reporting.

I bring strong communication skills in Russian and English, proficiency with office and collaboration tools (Microsoft Office, Google Workspace, CRM platforms, Zendesk, Jira, Confluence, Git/GitHub), and a proven ability to support cross-departmental coordination and marketing efforts. I am organized, reliable, and focused on improving operational workflows to enhance customer satisfaction and team productivity.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Alliance.kg

Oct 2024 - Present (1 year)

Greeted and assisted clients to ensure positive first impressions, managed appointment scheduling and client check-ins/outs, and maintained front desk operations to support marketing and service promotion.

Customer Service Scheduling CRM Platforms Microsoft Office Google Workspace Communication Inventory Management Calendar Management

Administrative Support

Aster DM Healthcare

Sep 2023 - Sep 2024 (1 year)

Managed front desk operations for a high-traffic healthcare facility serving 30+ patients daily, implemented an EHR system reducing record discrepancies by 25%, and optimized scheduling to reduce wait times.

Electronic Health Records Patient Scheduling Microsoft Excel CRM Platforms Communication Reporting Workflow Optimization

Personal Shopping Advisor

Virtual Personal Shopping Advisor

Oct 2022 - Jul 2023 (9 months)

Provided remote product recommendations, handled orders via phone and chat, resolved customer inquiries, tracked shipments, and maintained customer relationships to drive satisfaction and reviews.

Customer Service Live Chat Support Order Processing Product Research Communication Email Marketing CRM Platforms Shipment Tracking

Customer Service Specialist

Alyasra Fashion

Nov 2019 - Aug 2022 (2 years 9 months)

Exceeded sales targets by assisting 50+ customers daily with tailored recommendations and upselling, managed merchandising to boost store traffic, and prepared daily sales reports for forecasting.