Maryam AlRashed
@maryamalrashed
I lead administration, contracts, logistics, and customer service operations in Kuwait’s recycling sector.
KuwaitWhat I'm looking for
I'm an Assistant Manager at PMD-Metal and Recycling Company (MRC), supporting administration, management, logistics, customer service management, negotiation, team leadership, and business analysis.
Before this role, I managed contracts and real estate at MRC and spent more than 13 years at Agility across contracts, customer service, complaints handling, administration, and personnel operations. As Senior Executive for Contracts & Customer Service, I supported customer-acquisition planning, supervised teams, assessed training needs, monitored operating resources, communicated with clients, and produced reports.
I've built my career around improving operational efficiency while maintaining timely, cost-effective customer service. My experience also includes HR administration, office technology and automation, departmental follow-up, customer complaints, and staff support.
I've complemented my practical experience with learning in business administration, facilities management, human resources, change management, innovation and creativity, crisis management, accounting basics, and IT.
Experience
Work history, roles, and key accomplishments
Asst. Manager - PMD-Metal and Recycling company (MRC)
Jan 2025 - Present (1 year 7 months)
Worked as Asst. Manager - PMD-Metal and Recycling company (MRC) at Metal and Recycling Company (MRC).
Asst. Manager
Metal and Recycling Company (MRC)
Jan 2025 - Present (1 year 7 months)
Assistant Manager at PMD-Metal and Recycling company (MRC), overseeing operations and management.
Managed contracts and real estate matters at Metal and Recycling Company.
Assist management in planning and implementing strategies to attract customers,Supervise and motivate staff to perform their best ,Evaluate new join performance and identify training needs , support new and existing employees Monitor CS operating and resources ,Suggest training programs and techniques,Communicate with clients and evaluate their needs ,Analyze customer behavior and adjust product p
Use of Technology to Increase Office Efficiency & Multitasking,Advance the department's mission, vision, and values by providing excellent, timely, and cost-effective customer service, take care of Office Technology and Automation such as ((Word Processing ,Spreadsheet , Administrative Arts,Management Information Systems,Process & Follow up all the Departmental needs ,increase department's operati
RED
Responsible of all Personnel department works , HR Administration work &Acting as Customer Complaints Officer
TMG-DGS
Responsible of all Personnel department works & HR Administration work
Administration and personnel officer at HUMANSOFT Holding.
Administrative officer at HUMANSOFT Holding.
Computer Teacher & Secretary
Jul 2001 - Jan 2003 (1 year 6 months)
Worked as Computer Teacher & Secretary at The Women's Committee in The Social Reform Society ) head office).
Computer Teacher & Secretary
The Women's Committee in The Social Reform Society
Jul 2001 - Jan 2003 (1 year 6 months)
Computer teacher and secretary at The Women's Committee in The Social Reform Society.
Education
Degrees, certifications, and relevant coursework
eLearning college
Diploma in Facilities Management, Real Estate Development
Harvard Business School
Corporate Learning , Change Management
2020 - 2020
Learn how to:
Foster skills for making the most of continual change
Identify and carry out opportunities for improvement
Plan for and manage successful change projects
Anticipate and address factors that can derail change
Brentwood School, UK
Course, Human Resources Management
2019 - 2019
has successfully completed all required elements (learning outcomes, assignments and projects) of
Human Resources Management Course ,assessed through a series of written assignments/projects in English
The Society for Human Resource Management Middle East & North Africa
PHR, HR
2010 - 2011
International Human Rebalance Academy
Diploma, Business Administration
2011 - 2011
PAAET-KWT
Course, Accounting and Business Management
2010 - 2010
Completed coursework in Accounting Basics and Small Business Management.
PAAET-KWT
Accounting Basics & Small Business Management
2010 - 2010
HUMAN SOFT
Computer and Information Sciences and Support Services
2004 - 2004
HUMAN SOFT
Course, Computer and Information Sciences and Support Services
2004 - 2004
Studied Computer and Information Sciences and Support Services.
Arab Center Institute
IT Diploma, Computer and Information Sciences and Support Services
2000 - 2000
Availability
Location
KuwaitAuthorized to work in
Job categories
Skills
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