Amjad User

Managed daily front desk operations, including guest receptions, appointment bookings, scheduling, and customer inquiries. Handled incoming calls and customer requests, used Octopus CRM to manage customer profiles and follow-ups, and resolved customer concerns with approximately 210+ service tickets per week.

Managed patient sales from enquiry to consultation, booking, and follow-up, handling 15+ patient sales files. Conducted consultations for hair restoration treatments, managed treatment pipelines converting 8-10 high-value cases, and organized pre-surgery processes.

Handled over 250+ daily inbound and outbound calls and cold calls in USA, Canada, Australia, and New Zealand markets. Managed sales using consultative sales approach, consistently took orders of 30+ customers per week, and maintained CRM records.

Supported recruitment process, including screening, interview coordination, and maintaining candidate database. Prepared orientation materials and completed onboarding documentation for new employees.

Managed 150+ daily inbound/outbound calls, emails, and live chats to provide prompt customer support. Coordinated with field technicians for timely service delivery and maintained service quality and productivity KPIs.

Assisted 70+ clients annually in finding suitable apartments based on location, budget, and lifestyle requirements. Managed 100+ property options/listings, arranged viewings, and supported clients through the selection and rental process.

Bachelor of Business Administration in Management from Ilia State University, completed in July 2025.

Completed the Commerce stream at Jabriya Indian School in February 2019.