Open to opportunities

Andre Glenn Samonte

@andreglennsamonte

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Experienced Customer Service Executive with a passion for client relations.

Kuwait

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What I'm looking for

I am looking for a role that challenges me and allows for growth in customer service management.

I am an experienced Customer Service Executive with over 17 years in the hospitality and healthcare industries. My strong background in customer relations, insurance approvals, and front office operations has equipped me with the skills necessary to ensure a seamless experience for clients and patients alike. I am passionate about providing high-quality service and continuously improving customer satisfaction.

Throughout my career, I have successfully managed insurance approvals and led reception operations at New Mowasat Hospital, where I ensured a smooth patient experience. My previous roles at Mövenpick Hotel and other esteemed establishments have honed my abilities in team leadership, guest relations, and operational efficiency. I am committed to leveraging my expertise to enhance organizational growth and customer experience in a challenging customer service management role.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

New Mowasat Hospital

Nov 2016 - Oct 2023 (6 years 11 months)

Managed insurance approvals for the Rheumatoid and Physical Therapy Department, led reception operations, verified insurance coverage, and processed fee collections to ensure a seamless patient experience.

Patient & Guest Relations

Night Supervisor

Mövenpick Hotel Kuwait

Aug 2016 - Nov 2016 (3 months)

Supervised night shift front office operations, conducted staff briefings, and managed VIP guest check-ins to ensure high-quality service.

Guest Service

Senior Receptionist / Night In-Charge

Mövenpick Hotel Kuwait

Jun 2015 - Aug 2016 (1 year 2 months)

Oversaw night shift reception, handled high-profile guests, and ensured efficient front desk operations.

Guest Services Officer

Mövenpick Hotel Kuwait

Oct 2013 - Jun 2016 (2 years 8 months)

Provided exceptional guest services and support, ensuring a positive experience for all guests.

Guest Service

Guest Services Officer

Holiday Inn Kuwait

Jun 2011 - Mar 2013 (1 year 9 months)

Delivered high-quality customer service and assisted guests with inquiries and requests.

Guest Services Officer

Crowne Plaza Galleria Manila

Nov 2009 - Jun 2011 (1 year 7 months)

Managed guest inquiries and provided assistance to ensure a pleasant stay for all guests.

Telephone Operator

Crowne Plaza Galleria Manila

Sep 2007 - Oct 2009 (2 years 1 month)

Handled incoming calls and assisted guests with inquiries, ensuring efficient communication.

Training Assistant (Human Resources)

Crowne Plaza Galleria Manila

Mar 2007 - Sep 2007 (6 months)

Assisted in training programs and supported HR operations to enhance employee development.

Training Development

Education

Degrees, certifications, and relevant coursework

Our Lady of Fatima University

Bachelor of Science, Hotel and Restaurant Management

2002 - 2006

Completed a Bachelor of Science in Hotel and Restaurant Management, focusing on the principles of hospitality management, customer service, and operational efficiency in the food and beverage industry.