Athena Carter
@athenacarter
Dynamic Customer Service Professional with 10 years of experience.
United StatesWhat I'm looking for
I am a dynamic Customer Service Professional with a decade of experience dedicated to delivering outstanding client support and enhancing operational efficiency. My proven expertise in conflict resolution and active listening has driven customer satisfaction and loyalty through effective communication. I thrive in collaborative environments, working closely with cross-functional teams to streamline processes and improve service delivery.
In my current role as a Support Specialist at Link & Option Center, I have successfully resolved complex issues and trained new staff on customer service protocols. My previous experience as a Site Supervisor and COVID Registration Supervisor has equipped me with strong leadership skills and the ability to manage operations effectively. I am committed to fostering a collaborative environment and mentoring team members to achieve collective success.
Experience
Work history, roles, and key accomplishments
Support Specialist
Link & Option Center
Feb 2025 - Present (7 months)
Delivered exceptional client support through various communication channels. Resolved complex issues, enhancing customer satisfaction and loyalty. Collaborated with cross-functional teams to improve service processes.
Site Supervisor
CTF Illinois
Jul 2023 - Dec 2024 (1 year 5 months)
Oversaw daily site operations to ensure compliance with safety and quality standards. Coordinated with subcontractors to optimize project timelines and deliverables. Implemented effective communication strategies to enhance team collaboration.
COVID Registration Supervisor (Call Center)
Manpower
Dec 2021 - Jun 2022 (6 months)
Supervised COVID registration process, ensuring compliance with health protocols. Trained and mentored team members to enhance performance and efficiency. Managed data entry and record-keeping for accurate patient tracking.
Lead Licensed Health/Accidental Insurance Advisor
GoHealth
Aug 2013 - May 2022 (8 years 9 months)
Led a team of insurance advisors, enhancing operational efficiency and customer satisfaction. Developed tailored insurance solutions to meet diverse client needs, increasing policy conversions. Trained and mentored new advisors, fostering a collaborative team environment.
Education
Degrees, certifications, and relevant coursework
RURoosevelt University
Bachelor, Management/Psychology
1999 - 2004
Studied a comprehensive curriculum in Management and Psychology. Gained expertise in organizational behavior, human resources, and psychological principles applicable to business environments.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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