Athena Buakaeo
@athenabuakaeo
What I'm looking for
I am a passionate and adaptable person with a drive to ensure a high quality of customer service is delivered to clients, enabling me to achieve business outcomes and goals. I am reliable, trustworthy and punctual. I am willing to go above and beyond for clients throughout their experience, employing strong communication and listening skills.
Experience
Work history, roles, and key accomplishments
Client Services Officer
Poynter Hargraves Wealth Management
Oct 2023 - Jun 2024 (8 months)
Managed client communications through calls and emails, prepared documentation for meetings, and liaised with financial institutions. Provided technical support for bespoke software and processed client orders, ensuring high-quality service delivery.
Customer Service and Sales
TSA Telecommunications Group
Mar 2024 - May 2024 (2 months)
Engaged with customers through inbound calls, providing expert advice on products and services. Demonstrated effective communication skills to resolve customer inquiries and grievances.
Reception and Administration
Albury Central Medical Clinic
Jul 2021 - Aug 2023 (2 years 1 month)
Performed reception and administrative duties including managing patient communications, scheduling appointments, and maintaining practice documentation. Ensured a clean and organized environment while adhering to billing policies.
Reception and Administration
Gardens Medical Group
Apr 2019 - Apr 2020 (1 year)
Handled reception tasks including answering calls, managing patient inquiries, and performing administrative duties. Contributed to maintaining a professional environment and ensuring high-quality patient care.
Waitperson
Thai Lotus Restaurant
May 2015 - Mar 2018 (2 years 10 months)
Provided excellent customer service by greeting and seating guests, taking orders, and ensuring a clean dining environment. Communicated effectively with kitchen staff to deliver timely service.
Restaurant Crew Member
McDonald’s
Mar 2016 - Jul 2016 (4 months)
Collaborated with kitchen staff to prepare food, maintained cleanliness in the restaurant, and adhered to corporate dress codes. Provided customer service and ensured a positive dining experience.
Waitperson
Baan Sabai Jai Thai Restaurant
Apr 2016 - Jun 2016 (2 months)
Greeted and seated guests, took orders, and ensured timely delivery of food and beverages. Maintained cleanliness and provided exceptional customer experience.
Education
Degrees, certifications, and relevant coursework
Gardens Medical Group
Certificate III in Business, Business
2020 - 2020
Completed Certificate III in Business through a traineeship, focusing on essential business skills and customer service.
Albury High School
High School Diploma, General Education
2013 - 2018
Completed High School Year 11, gaining foundational knowledge and skills necessary for further education and career development.
Availability
Location
Authorized to work in
Job categories
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