Atere Rukevwe

I’m a warm, detail-oriented Customer Experience professional with 7 years of client-facing experience at Access Bank Plc. I handle a high volume of customer interactions with empathy, patience, and professionalism—resolving product and account queries from start to finish.

I serve as a first point of contact for 50 to 70 new customers monthly, guiding product selection and onboarding with clear, personalised recommendations. I also resolve complaints and service issues while keeping satisfaction high, even in challenging situations.

In remote, self-managed environments, I’m comfortable owning email and chat casework independently. I maintain thorough documentation, manage CRM/ticketing workflows (HubSpot, Gorgias), and take pride in delivering a seamless written experience that reflects the brand’s voice and earns repeat business.