Assumpta Uchechi

I am a dedicated Virtual Assistant with a strong background in customer service and administrative support. Over the past few years, I have honed my skills in enhancing service quality and operational efficiency, achieving a remarkable 90% customer satisfaction rate in my previous role as a Customer Service Representative. My commitment to delivering exceptional support in fast-paced environments has been a cornerstone of my professional journey.

Throughout my career, I have successfully managed customer inquiries, resolved complaints, and developed strategies that contribute to improved customer retention. My experience as a Personal Assistant involved conducting market research and coordinating appointments, which has equipped me with excellent organizational skills. I am proficient in various tools, including Microsoft Office Suite, CRM systems, and project management software, which I utilize to streamline workflows and enhance productivity.