Assumpta Igwemadu
@assumptaigwemadu
Customer service representative at Sundry Markets who processed customer orders and payments and resolved complaints and order discrepancies.
NigeriaWhat I'm looking for
At Sundry Markets, I processed customer orders and payments through POS and ERP systems, checking prices and quantities to support smooth delivery. I also investigated complaints and order discrepancies with relevant teams and followed up on delays and stock shortages.
At Embrace Home Loans USA, I supported customers through loan applications and onboarding, answering inquiries by phone, email, and chat. I resolved approximately 85–95% of inquiries at first contact and assisted sales teams with estimates, reports, appointments, and follow-ups.
At HuiosPay Finance, I helped customers with digital payments, account access, and transaction issues. Educating customers about financial products and payment processes contributed to a 30% reduction in customer attrition.
Experience
Work history, roles, and key accomplishments
Customer Checkout Representative
Sundry Markets
Sep 2024 - Sep 2026 (2 years)
Processed customer orders and payments through POS and ERP systems, verifying pricing and quantities for smooth delivery. Resolved client complaints and escalations by investigating issues and coordinating with relevant departments.
Client Support Specialist
Embrace Home Loans USA
Jun 2022 - Aug 2024 (2 years 2 months)
Assisted customers with loan applications and onboarding, resolving 85-95% of inquiries at first contact. Managed 100-120+ client inquiries daily via phone, email, and chat, and supported sales teams with loan estimates and reports.
Customer Support Executive
HuiosPay Finance
Oct 2020 - Apr 2022 (1 year 6 months)
Educated customers on financial products and services, reducing customer attrition by 30%. Escalated complex cases to senior support and assisted with account registration, verification, and payment issues.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Education, Accounting
Bachelor of Education in Accounting from the University of Nigeria, Nsukka, completed in 2013.
Dakins
Foreign Customer Service Training, Customer Service
Completed foreign customer service training at Dakins.
Ahmadu Bello University
Master of Science, Accounting
Master's degree in Accounting from Ahmadu Bello University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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