At Mercure Dubai Barsha Heights Suites & Apartments – Accor, I prepare Downtime, Arrivals, Departures, and TD reports. I also train and onboard new joiners, supervise telephone operators, and help handle guest requests and complaints.
At a printing and signage company in Algiers, I assisted customers with product choices and managed orders from inquiry through delivery. Personalized follow-ups helped increase the repeat customer rate by approximately 20%.
Earlier, I handled customer calls, CRM case tracking, and printing-service sales support in Algiers. I hold a Higher Technician Diploma in Communication & Graphic Industries and speak Arabic, French, and English.
