Open to opportunities

Mahmoud Hesham

@mahmoudhesham

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Work hard will make you better and I'm that Woker

Egypt

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What I'm looking for

I am looking for a dynamic role in logistics that offers growth opportunities and a collaborative work environment.

I’m Graduated from faculty of commerce English section enthusiastic person who got an experience in finance and also worked as customer support at one of the biggest telecommunications companies and also got background in supply chain and logistics

Experience

Work history, roles, and key accomplishments

Current

Expert Advisor

Current

Vodafone Egypt

Jan 2023 - Present (2 years 5 months)

Provided technical support to Premium customers experiencing issues with Vodafone Brand products and services. Assisted customers by troubleshooting problems and delivering exceptional customer service.

Technical Support Customer Service Problem Solving Troubleshooting Communication Skills

Logistics Intern

Groupe Seb

Sep 2023 - Dec 2023 (3 months)

Monitored shipment statuses and coordinated with suppliers to ensure seamless logistics operations. Maintained detailed records and assisted in carrier selection and shipment scheduling.

Logistics Coordination Inventory Management Documentation Problem Solving

Warehouse Intern

Aramex

Jul 2023 - Aug 2023 (1 month)

Maintained an organized warehouse, conducted inventory counts, and handled inbound/outbound orders including receiving and packing.

Inventory Management

Complaint Handler

Vodafone

Jul 2021 - Jan 2023 (1 year 6 months)

Received and investigated customer complaints via various channels, ensuring consistent efficiency and quality at Vodafone branches.

Complaint Handling Investigation Customer Service Communication Skills Problem Solving

Head of Logistics

Enactus Helwan University

Led logistics efforts to supply necessary materials for project completion, ensuring effective team contributions.

Logistics Team Leadership Coordination Communication Skills Problem Solving

Logistics Coordinator

Egypt Career Summit

Coordinated logistics for the event, ensuring all necessary materials were available for smooth operation.

Event Coordination Logistics Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Helwan University

Bachelor's Degree, Accounting

2019 - 2023

Grade: 3.0

Completed a Bachelor's Degree in Accounting with a focus on the English Section of the Faculty of Commerce. Achieved a GPA of 3.0 and graduated with a 'Good' degree.