Muhammad Ahmed

Accurately and efficiently entered data into computer systems with a 99% accuracy rate.
● Implemented process improvements resulting in a 40% increase in productivity.
● Verified and corrected data as necessary, maintaining data integrity at all times.
● Followed strict data confidentiality and security protocols, ensuring data protection.
● Communicated effectively with team members and other

Responded to 100 + emails a day: solving any issues, assisting clients with any questions,
processing refunds and offering personalized responses
● Worked on team projects for new products and services available to clients
● Helped train new employees to comply with customer service expectations.

Consistently met and exceeded daily data entry targets.
● Assisted in the development and implementation of data entry protocols and procedures.
● Responsible for data entry and maintenance of sensitive client information.
● Communicated effectively with team members and other departments to resolve data-related
issues.

Consistently met and exceeded daily data entry targets.
● Assisted in the development and implementation of data entry protocols and procedures.
● Responsible for data entry and maintenance of sensitive client information.
● Communicated effectively with team members and other departments to resolve data-related
issues.

Maintained digital and hard copy filing systems, sorting incoming mail, labeling customer
records, and reviewing files on an annual basis
● Able to type accurately at a rate of 84 words per minute
● Interfaced with counselors and scheduled their appointments with clients
● Answered telephone calls, greeted and assisted clients upon entry to the office
● Performed basic office tasks, including fili