AWAsia Whatley
@asiawhatley
Detail-oriented People Operations Manager with HR expertise.
United StatesWhat I'm looking for
As a dedicated People Operations Manager, I bring a wealth of experience in customer service and team coordination, transitioning into Human Resources with a focus on enhancing organizational efficiency and employee engagement. My background includes managing sensitive data and utilizing HRIS and case management tools to foster positive employee relations and streamline operations.
At Verizon, I successfully resolved over 85% of customer inquiries on the first call, showcasing my problem-solving skills and commitment to customer satisfaction. My role involved maintaining strict confidentiality while managing sensitive information, which is crucial for HR functions. Additionally, my experience at S&S Activewear and Marshalls allowed me to develop effective onboarding processes and improve inventory management strategies, achieving 99% inventory accuracy and boosting sales through optimized operations.
I am currently pursuing formal HR training to further enhance my skills and contribute to organizational success. My goal is to leverage my expertise in HR processes and operational administration to create a positive work environment that fosters growth and collaboration.
Experience
Work history, roles, and key accomplishments
People Operations Manager
Verizon
Jan 2022 - Present (3 years 5 months)
Managed customer interactions, leveraging HR case management and fostering positive employee relations. Resolved over 85% of customer inquiries on the first call by adeptly troubleshooting billing, device, and service issues, leading to increased customer satisfaction. Enhanced data accuracy and compliance by conducting thorough inventory audits and maintaining strict confidentiality while handlin
People Operations Manager
S&S Activewear
Jan 2021 - Dec 2022 (1 year 11 months)
Conducted detailed audits and routine cycle counts to ensure inventory accuracy, utilizing advanced digital tools for systematic record maintenance. Collaborated with cross-functional teams to refine inventory procedures and implement process improvements, achieving 99% inventory accuracy. Strengthened onboarding and training processes by mentoring new team members, reinforcing policy understandin
People Operations Manager
Marshalls
Jan 2019 - Dec 2021 (2 years 11 months)
Supervised merchandising planning and ensured department compliance with visual standards, training and onboarding new associates. Spearheaded ladies department floor resets, aligning merchandise priorities with visual standards and team coordination, boosting weekly sales by 10%. Improved operational efficiency by streamlining internal communications, collaborating across departments, and proacti
Education
Degrees, certifications, and relevant coursework
SCSouthern Crescent Technical College
Certificate, Supervisor / Management Specialist
Obtained a Supervisor / Management Specialist certification, enhancing skills in leadership and operational oversight. This program provided practical knowledge for effective team management.
SCSouthern Crescent Technical College
Associate of Science, Business Management / Human Resources
Completed coursework in Business Management with a focus on Human Resources. Gained foundational knowledge in HR principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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