Open to opportunities

Needa User

@needauser

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Experienced HR support professional with a focus on customer satisfaction.

India

Message

What I'm looking for

I am looking for a role that values employee satisfaction and offers growth opportunities.

I am a dedicated HR support professional with a strong background in customer service and team leadership. My journey began with a Bachelor's degree in Information Technology from Sinhgad Institute of Technology & Science, where I graduated in 2017. I have honed my skills through various roles, including my recent position as a Senior Associate at Amazon, where I provided HR support to the US workforce, addressing queries related to pay, attendance, and company policies.

Prior to my role at Amazon, I served as a Team Leader at QualSquad Infotech, overseeing a back-end compliance check process for a retail client. My responsibilities included managing team performance, resolving audit disputes, and ensuring daily targets were met. I pride myself on my ability to communicate effectively and deliver exceptional customer experiences, which I believe are crucial for success in any organization.

Experience

Work history, roles, and key accomplishments

SR Associate ERC

Amazon

Feb 2021 - Nov 2021 (9 months)

Provided HR support to the Amazon US workforce, addressing queries related to pay, attendance, and policies. Coordinated with various teams to ensure effective resolution of employee concerns.

Employee Relations Policy Implementation

Associate Chat & Voice

Amazon

Oct 2018 - Mar 2020 (1 year 5 months)

Managed US customer communications through chat and voice channels, ensuring timely responses and exceptional customer service while meeting performance metrics.

Customer Communications SLA Management Customer Experience Performance Metrics

Team Leader

QualSquad Infotech

Nov 2017 - Aug 2018 (9 months)

Led a team in back-end compliance checks for a retail client, focusing on attrition management, daily targets, and resolving audit disputes with the QA team.

Team Leadership Compliance

Education

Degrees, certifications, and relevant coursework

Sinhgad Institute of Technology & Science

Bachelor of Engineering, Information Technology

2013 - 2017

Completed a Bachelor of Engineering in Information Technology, focusing on various aspects of IT including software development, networking, and database management.