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Ashwini Shettigar

@ashwinishettigar

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CRM Operations Specialist skilled in email marketing and automation.

United Kingdom

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What I'm looking for

I am looking for a role that fosters creativity in email marketing and offers opportunities for professional growth.

I am a CRM Operations Specialist with over 5 years of experience in the IT industry, specializing in email marketing and automation. My journey has equipped me with a robust skill set in HTML, AMPscript, and creating impactful, data-driven customer journeys. I have a proven track record of enhancing customer engagement through personalized email campaigns, resulting in significant increases in open rates and customer retention.

In my recent role at DAZN Media, I successfully managed email campaigns from conception to deployment, collaborating closely with marketing teams to ensure alignment with overall objectives. My analytical approach to data management and campaign optimization has consistently driven results, including an impressive 87% increase in open rates. I am passionate about leveraging technology to create meaningful customer experiences and am always eager to learn and adapt in this fast-paced field.

Experience

Work history, roles, and key accomplishments

Current

CRM Operations Specialist

Current

DAZN Media

May 2023 - Jan 2025 (1 year 8 months)

As a CRM Operations Specialist, I built and managed promotional emails, personalized customer data, and executed multi-step marketing campaigns. I collaborated with the marketing team to align email strategies with overall objectives, resulting in an 87% increase in open rates. My role involved conducting seasonal reviews and optimizing email lists for maximum engagement.

HTML Email Campaigns Data Management Marketing Strategy Customer Retention Email Marketing CRM

Software Engineer

Poornam Info Vision Pvt Ltd

Aug 2021 - Nov 2022 (1 year 3 months)

In my role as a Software Engineer, I managed website hosting and server support, utilizing WHM and cPanel. I implemented server security policies, optimized server performance, and created user-friendly websites using CMS like WordPress and Magento, leading to a 35% increase in user clicks.

CPanel Linux WordPress Magento Website Optimization SEMrush Troubleshooting

Web Advisor

Diya Systems

Sep 2019 - Aug 2021 (1 year 11 months)

As a Web Advisor, I provided technical support for WordPress websites, managed domain and DNS issues, and collaborated with product development to enhance customer service. I maintained a positive attitude under pressure and generated reports to identify areas for improvement.

WordPress DNS Customer Service Troubleshooting SSL Database Management Technical Support Reporting Communication

Education

Degrees, certifications, and relevant coursework

Canara Engineering College

Bachelor of Science, Computer Science

2015 - 2019

Completed a Bachelor's degree in Computer Science Engineering, focusing on software development, algorithms, and data structures. Gained hands-on experience through projects and internships, enhancing practical skills in programming and system design.