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Ashu User

@ashuuser1

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Experienced Application Support Officer with a strong IT background.

Kenya

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am an experienced Applications Support Officer with a robust IT background, currently working with Médecins Sans Frontières in Nairobi, Kenya. My role involves providing first-level support to users of various applications, ensuring seamless functionality and user satisfaction. I am proactive in system monitoring and maintenance, dedicated to delivering exceptional support and fostering positive relationships with users.

Throughout my career, I have honed my skills in troubleshooting and resolving technical issues, as well as providing user training. My experience includes maintaining documentation related to Windows applications and supporting technical experts in managing Windows Server environments. I have also developed and implemented backup and disaster recovery plans as a Database Administrator, ensuring the integrity of critical data.

With a B.Sc. in Electrical & Computer Engineering, I am committed to continuous learning and improvement in my field. I thrive in environments that challenge my technical skills and allow me to contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Applications Support Officer

Current

Médecins Sans Frontières/ OCBA

May 2022 - Present (3 years 1 month)

Provide 1st level support to users of applications deployed to various skills areas. Maintain up-to-date configuration of ticketing systems and create knowledge databases for users. Support technical experts in maintaining Windows Server 2012 and related documentation.

User Training Windows Server Ticketing Systems Technical Support Troubleshooting Knowledge Management Tickelia

ICT Specialized Technician of Computer & Printer

Médecins Sans Frontières/ OCBA

Apr 2021 - Apr 2022 (1 year)

Maintained documentation of hardware and software configurations, provided training and technical support to end-users, and planned computer networks including LANs and WANs.

Technical Support Documentation Troubleshooting User Training Software Configuration MySQL

Database Administrator

Renaissance International School

Jan 2019 - Mar 2021 (2 years 2 months)

Maintained documentation of database configurations, developed backup and disaster recovery plans, and provided training on database usage and troubleshooting.

Database Management Backup Solutions Disaster Recovery Technical Support Documentation Performance Metrics User Training SQL Data Integrity Troubleshooting

Junior Computer Engineer

FDRE Metal & Engineering College

Feb 2016 - Feb 2017 (1 year)

Designed and implemented computer systems and networks, performed routine maintenance, and tested hardware and software systems for quality assurance.

System Design Network Management Maintenance Troubleshooting Quality Assurance

Data Encoder

Gandhi Memorial Hospital

Feb 2016 - Feb 2017 (1 year)

Reviewed and verified data accuracy, corrected errors, and maintained databases by updating and deleting records as needed.

Data Entry Data Quality Reporting Data Validation Import Export Tools Documentation

Instructor for Computer Science

Rift Valley University College

Feb 2016 - Feb 2017 (1 year)

Delivered lectures on computer science topics, supervised lab sessions, and managed course-related administrative tasks.

Teaching Curriculum Development Technical Troubleshooting Presentation Skills

Education

Degrees, certifications, and relevant coursework

Mizan-Tepi University

Bachelor of Science, Electrical & Computer Engineering

2011 - 2015

B.Sc. Degree in Electrical & Computer Engineering with a focus on Computer Engineering, covering various aspects of electrical systems and computer technologies.