Ashu UserAU
Open to opportunities

Ashu User

@ashuuser1

Experienced Application Support Officer with a strong IT background.

Kenya

What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am an experienced Applications Support Officer with a robust IT background, currently working with Médecins Sans Frontières in Nairobi, Kenya. My role involves providing first-level support to users of various applications, ensuring seamless functionality and user satisfaction. I am proactive in system monitoring and maintenance, dedicated to delivering exceptional support and fostering positive relationships with users.

Throughout my career, I have honed my skills in troubleshooting and resolving technical issues, as well as providing user training. My experience includes maintaining documentation related to Windows applications and supporting technical experts in managing Windows Server environments. I have also developed and implemented backup and disaster recovery plans as a Database Administrator, ensuring the integrity of critical data.

With a B.Sc. in Electrical & Computer Engineering, I am committed to continuous learning and improvement in my field. I thrive in environments that challenge my technical skills and allow me to contribute to team success.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

MU

Mizan-Tepi University

Bachelor of Science, Electrical & Computer Engineering

2011 - 2015

B.Sc. Degree in Electrical & Computer Engineering with a focus on Computer Engineering, covering various aspects of electrical systems and computer technologies.

Tech stack

Software and tools used professionally

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Ashu User - Applications Support Officer - Médecins Sans Frontières/ OCBA | Himalayas