At TTEC, I supported eBay customers through email, handling service requests and maintaining customer satisfaction above 4 out of 5. I used Agent Desktop and Billing Hub to manage interactions and accounts, and helped resolve customer issues across multiple markets.
At Cook N Klean, I worked as a Social Media Marketing Intern, optimizing a Facebook page and creating Instagram and YouTube campaigns that increased post reach and video views. I also participated in a team initiative that reduced average handling time from 900 seconds to 580 seconds.
