Open to opportunities

Ashley Zuzierla

@ashleyzuzierla

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Detail-oriented professional with 10+ years in administrative support.

United States

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What I'm looking for

I am looking for a role that offers growth opportunities and values remote collaboration.

I am a highly organized and detail-oriented professional with over 10 years of experience in administrative support, customer service, and office management. My career has been marked by my ability to communicate effectively across functions, manage client relations, and utilize remote work tools to enhance productivity. Recently, I transitioned into remote service roles with the IRS, where I provided critical support to identity theft victims, ensuring their issues were resolved with accuracy and confidentiality.

Throughout my career, I have consistently demonstrated my ability to improve processes and drive project success. At United, I managed daily office operations and implemented organizational systems that reduced scheduling errors by 40%. My experience as an Administrative Coordinator at The Corcoran Group allowed me to excel in a fast-paced environment, where I maintained CRM entries with over 98% accuracy and supported remote agents effectively. I am now eager to leverage my extensive experience into remote Project Coordinator or Administrative roles that offer long-term growth potential.

Experience

Work history, roles, and key accomplishments

Current

Identity Theft Customer Service Representative

Current

Internal Revenue Service

Jan 2022 - Present (3 years 9 months)

Provided remote customer support for identity theft victims, resolving complex account and tax-related issues with accuracy and confidentiality. Handled high-volume inbound calls and ensured proper documentation for each case.

Customer Service Identity Verification Tax Regulations Confidentiality Documentation

Office Manager

United

Mar 2018 - Mar 2022 (4 years)

Oversaw daily office operations including client intake, scheduling, inventory, payroll, and billing. Implemented organizational systems that reduced scheduling errors by 40%.

Office Management Client Relations Scheduling Inventory Management Payroll Billing

Administrative Coordinator

The Corcoran Group

Jun 2019 - Jan 2020 (7 months)

Delivered customer service and administrative support in a fast-paced real estate environment. Referred clients to appropriate financial services, resulting in highest number of closed referrals.

Customer Service Administrative Support CRM document preparation

Receptionist & Admin Assistant

Boulevard Florist

Feb 2015 - Mar 2018 (3 years 1 month)

Answered calls, processed orders, and handled logistics for deliveries. Assisted with invoicing, filing, and POS operations.

Receptionist Duties Order Processing Logistics Invoicing

Education

Degrees, certifications, and relevant coursework

Coursera

Certificate, Project Management

2024 -

Currently pursuing a Google Project Management Certificate through Coursera, focusing on foundational project management skills and methodologies.

HubSpot Academy

Certificate, CRM Fundamentals

2025 - 2025

Completed the HubSpot CRM Fundamentals course, gaining proficiency in customer relationship management principles and the HubSpot platform.

Trello

Certificate, Project Management

2025 - 2025

Completed a course on Trello for Project Management, developing skills in using Trello for task organization, workflow management, and team collaboration.

Hunter Business School

Certification, Medical Assistant

2012 - 2012

Completed a comprehensive program to become a certified medical assistant, gaining skills in clinical and administrative tasks relevant to healthcare settings.