At BHG Financial, I rebuilt company-wide onboarding using action mapping to connect learning experiences to performance outcomes. I also created Own Your Journey, an interactive career development program, and Income Boxes, a Salesforce simulation for practicing real-world transactions.
At ClickUp, I built Account Support onboarding with mock-ticket simulations and translated complex product and support knowledge into practical training. I also produced ConnectUp, an internal video series for distributed teams.
At citizenM hotels, I created targeted learning programs, training videos, e-guides, and user manuals. Earlier, I developed training materials and facilitated sessions at Royal Caribbean International.
My Musical Theatre background shapes how I pace a story and capture attention. I bring that creativity to learning experiences that help people feel confident applying what they have learned.
