Ashley Pegram

At Logicalis and the Internal Revenue Service, I provide technical support for Windows and macOS workstations, troubleshoot complex issues, and minimize disruption to critical business activities. I handle 50–60 daily support issues through phone, email, and chat.

I use Active Directory for secure password resets, establish network access protocols for local and remote users, and administer Intune enrollment and configuration for iOS devices. I also review, validate, and standardize problem resolutions to support a well-documented knowledge base.

Earlier at Walmart Distribution Center, I maintained and troubleshot warehouse hardware, software, and peripheral equipment, resolving critical system and hardware downtime. I’m pursuing a challenging federal cybersecurity role focused on information security, risk management, compliance, and protecting sensitive information.