Looking for a job

Quentin Jones

@quentinjones1

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I secure federal IT environments through endpoint support, MDM, access management, and user training.

United States

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What I'm looking for

I'm looking to apply my federal IT support, endpoint security, mobile device management, and user-training experience in a cybersecurity role focused on protecting systems, improving security processes, and supporting secure operations.

I'm supporting secure federal IT operations at the Bureau of Reclamation, where I troubleshoot workstation, software, and connectivity issues while advising users on security procedures and secure information handling.

I provision, configure, and secure iOS devices under enterprise MDM controls, maintain inventory and lifecycle documentation, and help improve mobile-device security policies. I also train staff on password standards, secure device use, and compliance expectations.

My background includes federal records management, audits, license management, and device security operations, supported by CompTIA Security+, Google Cybersecurity, and ISC2 cybersecurity certifications.

Experience

Work history, roles, and key accomplishments

Current

IT Customer Support & Help Desk Specialist

Current

Bureau of Reclamation

Oct 2023 - Present (2 years 11 months)

Applied IT security principles daily while advising users on federal IT security procedures and best practices. Triaged and resolved workstation, software, and connectivity issues, and delivered user training on security policies.

IT Security Troubleshooting User Training Security Policy Incident Response Documentation

Current

Mobile Device Management Specialist

Current

Bureau of Reclamation

Oct 2023 - Present (2 years 11 months)

Secured regional mobile devices (iOS) by provisioning, configuring, and troubleshooting devices under enterprise MDM controls. Maintained secure inventory records and supported IT procurement with compliance-aligned documentation.

MDM iOS Intune Mobile Security Inventory Management Procurement Support Security Policy

Program Support Specialist – Information Technology

Bureau of Reclamation

Jan 2015 - Dec 2023 (8 years 11 months)

Assisted regional IMT teams with license management, data calls, software payments, and device security operations. Maintained sensitive personnel and administrative data in compliance with federal information management standards.

License Management Data Management Security Operations Compliance Records Management