Open to opportunities

Harvey Gamez

@harveygamez

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IT asset and service desk professional skilled in asset lifecycle and support.

United States

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What I'm looking for

I seek a hands-on IT operations role focused on asset lifecycle, endpoint management, and reliable service desk support within a security-conscious, process-driven team.

I am an experienced IT asset and service desk professional focused on accurate asset tracking, end-user support, and compliance. I combine strong hands-on technical skills with disciplined documentation and process-driven workflows.

My recent roles at ERP International center on Intune administration, Azure and Okta end-user management, ServiceNow device monitoring, and coordinating mobile deployments with vendors like T-Mobile. I also perform imaging and device provisioning for laptops, iPads, Surface Pros and phones.

I have extensive service desk experience across government and commercial environments using tools such as Splunk, ThousandEyes, APM, Active Directory, and KISAM, and I hold government clearance. I consistently support incident, request, and access management while maintaining high operational availability.

With a B.S. in Computer and Information Sciences concentrating in Cyber and Network Security and a 3.8 GPA, I bring strong foundational knowledge in networking, operating systems, and help-desk fundamentals to roles that require reliability, security awareness, and process improvement.

Experience

Work history, roles, and key accomplishments

Current

Asset Management Specialist

Current

ERP International

Jun 2024 - Present (1 year 5 months)

Manage IT asset lifecycle using Intune, ServiceNow, Azure and Okta, maintaining tracking documentation and coordinating mobile device provisioning with vendors to support secure distribution.

Microsoft Intune ServiceNow Active Directory Azure Okta Documentation

Current

Tier-One Service Desk Analyst

Current

ERP International

May 2024 - Present (1 year 6 months)

Provide Tier 1 support, perform imaging and device setups, and support incident/request/access management using Splunk, ThousandEyes and APM while holding government clearance.

Imaging Splunk ThousandEyes Active Directory Incident Management Remote Support

Help Desk Specialist III

ASM Research

Nov 2023 - May 2024 (6 months)

Monitored system performance and managed incidents, requests, and access across multiple ITSM environments using Splunk, ThousandEyes, APM, ServiceNow and KISAM.

Splunk ThousandEyes ServiceNow Active Directory Incident Management ITSM

Help Desk Specialist II

ASM Research

May 2020 - Nov 2023 (3 years 6 months)

Provided day-to-day desktop support, password resets and on-call service while managing incidents and events with Splunk, ThousandEyes, APM and AD across distinct IT environments.

Active Directory Splunk ThousandEyes ServiceNow Password Resets Ticketing

Service Desk Technician

Insight Global: Wellmed

Apr 2020 - May 2020 (1 month)

Answered support calls, logged tickets and performed password resets, VPN and remote desktop support for healthcare applications using AD, Cisco AnyConnect and RSA Console.

Active Directory Cisco AnyConnect RSA Console Remote Desktop Applications Ticketing Password Resets

Desktop Technician

Insight Global: VIA Transit

Oct 2019 - Jan 2020 (3 months)

Performed imaging, hardware repairs, profile rebuilds and remote troubleshooting, created tickets in SA-Manage and supported VPN, network and server connectivity.

Imaging Active Directory SA Manage Remote Support VPN Network Support

PC Technician

Saving Technology: Becton Dickinson

Jun 2019 - Sep 2019 (3 months)

Maintained WSUS and AV infrastructure for Pyxis devices, performed software repairs and compliance/vulnerability analysis to support device reliability.

WSUS Compliance Reporting System Monitoring Troubleshooting

IT Desktop Support

Insight Global: Circle K

Apr 2018 - Apr 2019 (1 year)

Resolved hardware and software issues, performed minor repairs and equipment setups, and maintained records of support actions and installations.

Installation Ticketing Setup Troubleshooting Documentation User Support

Desktop Service Representative

Aerotek: KCI

Oct 2017 - Mar 2018 (5 months)

Resolved customer issues, processed service charges and returns, and recommended product and service improvements to enhance support operations.

Customer Support Ticketing Billing Coordination Process Improvement Invoicing Troubleshooting

HR Specialist

Accenture

Jul 2017 - Aug 2017 (1 month)

Managed employee records, assisted with benefits administration and responded to personnel inquiries while maintaining accurate HR documentation.

HR & Administration Benefits Administration Data Entry & Compliance Reporting

Desktop Advance Repair III

Time Warner Cable

Mar 2013 - Mar 2016 (3 years)

Performed installations, relocations and documentation for telecom and IT equipment, monitored system performance and prepared procurement requisitions for hardware and software.

Telecommunications System Monitoring Documentation Procurement Troubleshooting

Education

Degrees, certifications, and relevant coursework

ECPI University

Bachelor of Science, Computer and Information Sciences

Grade: GPA: 3.8

Completed a Bachelor of Science in Computer and Information Sciences with concentration in Cyber and Network Security; coursework included Introduction to Networking, Introduction to Operating Systems, and Help Desk Fundamentals.