Ashley Opitz

Served as the sole customer-facing specialist for a 15-person fertility-tech company with 10,000+ users, managing 100+ conversations per day across email, SMS, and phone at a 4.5/5 monthly CSAT. Reviewed 100+ charts weekly, translating impedance trends, fertility scores, and ovulation timing into clear, compassionate guidance.

Served as the sole customer-facing specialist for a 15-person fertility-tech company with 10,000+ users, managing 100+ conversations per day across email, SMS, and phone at a 4.5/5 monthly CSAT. Diagnosed and resolved device connectivity, app, data-sync, notification, and account issues.

Cultivated strong customer relationships through personalized service, helping drive $1 million+ in sales across multiple months while consistently exceeding monthly sales goals. Selected as a Beauty Ambassador in recognition of exceptional customer connections and personalized service.

Designed and led yoga, fitness, and meditation classes for members of all experience levels, engaging an average of 30 participants per class through inclusive, approachable instruction. Oversaw front-desk operations, including scheduling, member communications, and records management, while supporting the needs of 500+ members.

Instructed yoga classes and managed reception duties, providing customer service and support to studio members.

Built relationships with local yoga studios for the In-Store Yoga initiative and led the team’s Vision and Goals program, helping teammates create and pursue their own goals.

Provided administrative support to the Human Resources Director and managed front-desk reception duties.

Supported the regional HR function with employee onboarding, scheduling, and benefits reconciliation.

Bachelor of Science in Political Science and Philosophy from Rutgers University, completed in 2013.

Associate Degree in Business Administration from Bergen Community College, completed in 2010.