Deidre DeBuhr
@deidredebuhr
I resolve high-volume investor support issues, streamline workflows, and translate technical problems into clear guidance.
United StatesWhat I'm looking for
At Netcapital, I own investor support from first-response triage through resolution and technical escalation across HubSpot email and Aircall phone channels.
I build canned responses, chatbot content, workflows, Notion guides, and Help Center articles that make common questions easier to resolve and help onboard new team members. I also manage account setup, wire transfers, IRA-based investments, Stripe and Plaid payment issues, disputes, and KYC verification.
I work closely with Product and Engineering to surface investor feedback, test launches, and flag bugs before rollout. I bring an empathetic, succinct communication style shaped by years of personalized customer service and teaching.
Experience
Work history, roles, and key accomplishments
Investor Support Specialist
Netcapital
Jan 2022 - Present (4 years 9 months)
Owns the support queue end-to-end as primary point of contact for investors, resolving inquiries via HubSpot email and Aircall phone support. Manages payment operations through Stripe and Plaid, and handles KYC verification and compliance steps.
Yoga Teacher
Yoga For Life & Planet Granite Fitness
Oct 2014 - Sep 2019 (4 years 11 months)
Delivered group and one-on-one instruction, building long-term client relationships through consistent, personalized service. Trained incoming instructors on scheduling and attendance software and studio operating procedures.
Customer Service & Marketing Associate
Accent Real Estate
Sep 2011 - Feb 2013 (1 year 5 months)
Maintained accurate, up-to-date property listings across MLS and the company website (WordPress), ensuring pricing and availability data stayed consistent across systems. Served as first point of contact for prospective tenants, fielding inquiries and coordinating property tours.
Education
Degrees, certifications, and relevant coursework
University of Colorado Boulder
Bachelor of Arts, Environmental Science
2009 - 2013
Bachelor of Arts in Environmental Science with an emphasis in Natural Resources, completed in May 2013.
Yoga For Life & Planet Granite Fitness
500-Hour Yoga Teacher Training, Yoga
Completed a 500-hour yoga teacher training covering Hatha, Vinyasa, Deep Stretch, Pranayama, and Philosophy.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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