Sarah Schuyler
@sarahschuyler
Compassionate customer success professional specializing in wellness, onboarding, and client retention.
United StatesWhat I'm looking for
I am a relationship-driven customer success professional with 8+ years guiding clients through transformative journeys, resolving issues with empathy, and supporting long-term retention. I have owned and operated service and product businesses, managed onboarding, taught workshops, and consistently delivered five-star customer satisfaction.
My background includes maternal and wellness support as a certified birth and postpartum doula, consultative enrollment and intake coordination, and hands-on experience with CRM/ticketing systems and virtual communication. I bring emotional intelligence, strong communication, and a focus on building nurturing client relationships to roles in customer success and client support.
Experience
Work history, roles, and key accomplishments
Owner & Doula Consultant
Sacred Birth Garden
Jan 2024 - Present (1 year 11 months)
Provide virtual prenatal and postpartum support including intake assessments, individualized wellness care plans, and ongoing emotional guidance to clients during sensitive life transitions. Built trusting relationships that support client retention and positive outcomes.
Independent Contractor
Delivery Services
Jan 2020 - Present (5 years 11 months)
Provided delivery services for multiple platforms (DoorDash, Uber Eats, Shipt, Amazon Flex, Walmart Spark), maintaining high reliability and professionalism and earning recognition as a preferred driver. Ensured strong customer communication and satisfaction.
ELOwner
Eternal Luminescence
May 2018 - Present (7 years 7 months)
Manage an online retail business with hundreds of repeat customers and consistent 5-star ratings by overseeing sales, fulfillment, customer onboarding, and personalized client education. Resolved escalations and improved retention through warm outreach and tailored recommendations.
Sales Associate
Urban Outfitters
Jan 2017 - Jan 2020 (3 years)
Delivered customer service, processed returns, resolved issues, trained new staff, and consistently met sales goals to support store performance and guest satisfaction.
Customer Service Associate
Target
Jan 2016 - Jan 2017 (1 year)
Provided friendly checkout service and guest support, contributing to positive shopping experiences and meeting store service standards.
Crew Trainer
McDonald’s
Jan 2014 - Jan 2016 (2 years)
Trained new employees and upheld high customer service standards while supporting restaurant operations and service quality.
Education
Degrees, certifications, and relevant coursework
Certified Birth & Postpartum Doula
Certification, Doula Services
2022 - 2023
Completed certification training as a Birth & Postpartum Doula between 2022 and 2023.
FUFramingham State University
Business Information Technology
Pursued Business Information Technology studies with an expected completion in 2021.
Doherty Memorial High School
High School Diploma, Engineering & Technology
Activities and societies: Cross Country; Indoor Track
High school diploma from Doherty Memorial High School with participation in the Engineering & Technology Academy.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Sarah?
You can contact Sarah and 90k+ other talented remote workers on Himalayas.
Message SarahFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
